Casual Professional

• Collaborative, innovative and supportive work environment     
• Apply your creative talents to a range of varied tasks
• The position is located at VU’s City Tower Campus

 About Us: 

At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly.  One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride.  

Learning Design and Innovation (LDI) resides in the Learning and Teaching portfolio and is responsible for developing strategic directions in digital learning, cross-sector learning design, the use of educational technologies and physical learning environments at VU. The Digital Learning Environments (DLE) team provide direct support, training, and advice in the use of VUC Collaborate and associated tools and systems to staff. In addition, the DLE Team administer University L&T software applications and liaises with vendors and IT Services on issues, enhancements and improvements to tools and functionality.   

About the Role: 

The primary purpose of the Casual Professional Support Officer is to provide support and assistance to administrative, teaching staff and academics on the use of the VU Collaborate (the D2L Brightspace LMS) and all associated tools and systems.

This is a Casual Position at HEP5 classification ($48.14 per hour) plus employer superannuation working up to 36.75 hours per week until December 2024. 

An example of the duties you may perform include: 

• Monitor and respond to helpdesk tickets and LiveChat, escalating issues as appropriate
• Provide technical support to administrative, teaching, and academic staff in the use of LMS (VU Collaborate) and associated tools and system 
• Provide support via email, Zoom, LiveChat and in-person in our Learning and Teaching support centre (Hive – at the City Tower campus).
• Knowledge and experience of a range of current online learning platforms and applications, including Padlet, H5P, HTML and MS Office Suite.
• Update guides, documentation, resources and the VU Collaborate websites for staff and students

About You: 

We would like to hear from you if you have:

• Aptitude or ability to work with relevant University systems and databases.
• Ability to apply skilled technical, analytical, and problem solving to provide support and advice.
• Ability to work independently, seeking clarification and advice from the Professional Learning Coordinator or relevant University policy and procedures as needed.

What We Offer:

For information on our employee benefits, flexible working, discounts in private health insurance and gym memberships and salary packaging please visit https://www.vu.edu.au/staff/benefits-services-for-staff 

How to Apply:

To view a copy of the duty statement, please click here . 

IMPORTANT: You must submit your application as a single document comprising your cover letter, CV, and your responses to the key selection criteria.

Applications close at 11:59pm, 19th March 2024.

Who Do You Contact?

For further information relating to the position, please contact Cathy Leahy, Professional Learning Coordinator by email at [email protected].

Our Commitment to Protecting Country:

Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.

Victoria University is committed to inclusion and diversity, achieving gender equality in senior roles, and strongly encourages suitably qualified and experienced people to apply.