Call Centre Team Leader

Job title:

Call Centre Team Leader

Company

123 Recruitment and Training

Job description

Job descriptionContact Centre Manager Up to £35,000 basic plus monthly bonus (OTE £50/60k)Flexible start date (Full time) We have a brand-new opening for an experienced team leader, or senior looking to step up…This is the chance for you to be a leader of what is already a hugely successful sales team. Last month alone this team achieved a group sales record.so what could be better than being a leader of staff guaranteed to earn you bonuses based on performance as soon as you join us? Your sole focus is to look after and development the team:Completing 1-2-1’s with each team member and regular meetings
Dealing with escalations from customers if it goes to manager level
Spot checking customer calls to ensure the team are putting them on the correct plans
Search for new ways to improve team performance
Managing the dialler and calls setting realistic targets and KPIs
Incentivise the team, issuing out prizes, and getting involved with wall of fame every month We want someone who is driven by numbers, targets and team performance, someone who is diligent, enthusiastic, assertive, and creative. Our working environment is truly brilliant, every staff member speaks highly of how enjoyable the role is, especially as our sole focus is to help customers – what could be more important. Even our divisional managers started out at Team Leader level, so there is no ceiling on what you can achieve in our business…
OTE up to £60,000 Uncapped
Free breakfast in our on-site restaurant every morning
You do not need to work any weekends
Freebies given out on the floors regularly for all staff members
Access to Perkbox discounts for retail stores and restaurants
Subsidised lunches for just £2 per day
Early finish Fridays 3pm If sales have been your bread and butter, get in touch today for more information.Many thanks,Job Types: Full-time, PermanentSchedule:Monday to Friday
No weekendsSupplemental pay types:Commission pay
Performance bonusWork Location: In person

Expected salary

£50000 – 60000 per year

Location

Newport

Job date

Sun, 13 Oct 2024 05:02:47 GMT

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