Call Centre Manager

Job title:

Call Centre Manager

Company

123 Recruitment and Training

Job description

Call Centre ManagerDetails:

• Type: Full-time, Permanent role
• Location: Northwich
• Salary: Basic £35,000 – £40,000 Basic with OTE £60,000 Uncapped

123 Recruitment and Training are thrilled to represent a leading Manufacturing and distribution organisation in their search for a dynamic call centre manager!As a call centre manager , you will be responsible for leading, motivating, and managing a team of sales professionals to achieve their targets and drive revenue growth. Your role will involve developing sales strategies, monitoring performance metrics, and ensuring that the team delivers exceptional service to clients. You will act as a key player in fostering a high-performance culture, providing guidance and support to your team, and contributing to the overall success of the organisation.Job Details:

• Type: Full-time, Permanent role
• Location: Northwich
• Salary: Basic £35K – £40K basic with OTE £60K Uncapped
• Key Responsibilities:
• Lead and manage a team of sales professionals, ensuring they meet or exceed sales targets.
• Foster a positive team environment, promoting collaboration and accountability.
• Conduct regular performance reviews, providing constructive feedback and identifying development opportunities.
• Develop and implement effective sales strategies and plans to achieve business goals.
• Analyse market trends, client needs, and competitive landscape to inform strategy.
• Collaborate with senior management to align sales objectives with the company’s strategic goals
• Monitor sales performance metrics and KPIs to track progress against targets.
• Prepare and present regular sales reports to senior management.
• Use data and analytics to identify areas for improvement and implement corrective actions
• Ensure the team delivers high-quality service and maintains strong relationships with clients.
• Address and resolve client issues and concerns promptly.
• Identify opportunities for upselling and cross-selling financial products and services.

Required Skills & Qualifications:

• Call centre manager experience
• Familiarity with Contact Centre Workforce Management (WFM) and telephony technologies including auto dialler software
• Demonstrated track record of delivering exceptional sales and setting high standards.
• Excellent communication skills, with a knack for negotiation and facilitating change.
• Strong problem-solving abilities with a proactive approach to issue resolution.
• Effective time management and workload prioritisation skills.
• Experience in team management and development.

Benefits:

• Competitive salary package.
• Opportunity to thrive in a dynamic and supportive environment.
• Involvement in strategic projects and initiatives.
• Access to professional development and training opportunities.

If you’re excited about this opportunity and have the relevant experience, we invite you to apply by submitting your CV and cover letter. Let’s embark on this journey together!

Expected salary

£35000 – 40000 per year

Location

Northwich, Cheshire

Job date

Fri, 02 Aug 2024 00:15:29 GMT

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