Call Centre Agent

Job title:

Call Centre Agent

Company

NATIONWIDE CAR GLASS LIMITED T/A Mr. Windscreen

Job description

Mr. Windscreen is a leading automotive glass repair & replacement company. We are a service provider to the Insurance Industry and are fully supported by our head office Call Centre function based in D12. We are currently seeking to employ a Call Centre Agent to join our team. This enthusiastic professional will take on a diverse role involving general operations & the daily smooth running of our call center environment. Duties will include: Outbound & inbound call handling Logging customer details to in-house system Resolving Customer Queries to completion Liaising with Insurance Companies Liaising with glass repair and replacement centres Coordinating with other call centre team members Complaint handling & logging Assisting management & team manager with any assigned tasks/projects Must complete a certain amount of weekly & monthly tasks The ideal candidate will have: Excellent customer service skills Professional telephone manner Good typing speed Ability to empathise and prioritise customer needs Great attention to detail and accuracy Excellent communicator with the ability to work as part of a team Excellent time keeping Job Type: Full-time Pay: €29,000.00 per year Schedule: Monday to Friday Experience: Call centre environment (advantage) but no experience necessary as full training will be provided. Work Location: In person

• Sector:

Career Level

• Entry Level

Expected salary

Location

Southside Dublin

Job date

Thu, 16 Jan 2025 02:53:00 GMT

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