DevComNow
Job title:
Call Center Representative
Company
DevComNow
Job description
Job Title: Call Center RepresentativeLocation: Southampton, HAMCompany: DevComNowJob Description:We are seeking a dedicated and enthusiastic Call Center Representative to join our team. The ideal candidate should possess excellent communication skills, a friendly demeanor, and a passion for assisting customers. As a Call Center Representative, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing exceptional customer service over the phone.Responsibilities:Answer incoming calls and respond to customer inquiries promptly and professionally.
Provide information about products, services, and promotions.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain a high level of product and service knowledge to effectively address customer concerns.
Accurately input and update customer information in the database.
Collaborate with team members to achieve individual and team goals.
Strive to meet or exceed quality and performance targets.Requirements:High school diploma or equivalent.
Excellent verbal and written communication skills.
Ability to remain calm and professional under pressure.
Strong problem-solving skills and attention to detail.
Flexibility to work varying shifts, including evenings, weekends, and holidays.
Expected salary
Location
Southampton
Job date
Fri, 17 May 2024 02:49:43 GMT
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