Business Analyst in Richmond, Australia

REA Group (https://www.rea-group.com/about-us/about-rea-group/) is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.

With bold and ambitious goals, we are changing the way the world experiences property. No matter where you’re at on your property journey, we’re here to help with every step – whether that’s finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The Business Analyst role sits within REA Financial Services, the nationally recognised Mortgage Choice brand, which is headed up by Anthony Waldron, CEO Financial Services. For most Australians, buying property also means finding finance. Yet to date, the search for property and the search for finance have been managed separately. The Financial Services team is working to change this, and to make realestate.com.au the place Australians trust to search, find and finance property. With our rich database of consumer information, intense focus on the property search experience, digital home loan capability, and our network of around 1,000 Mortgage Choice brokers around the country, we are uniquely positioned to make finding the right finance part of finding the right home.

What The Role Is All About

• Production Support : Helping with Zendesk monitoring for Business as Usual (BAU) issues, performing initial analysis, creating defect cards and helping prioritize them in the backlog

• Requirement Elicitation : Collaborating with Product Managers to understand complex FS business landscapes and clearly articulating business needs from a diverse group of stakeholders during Discovery phase

• High-Level Solution Analysis : Working closely with Tech Leads, Lead Dev, and Developers to analyse data, systems, and process, develop high-level solution, and identify impacts

• Business Process Management : Facilitate the creation of process maps, conducting gap analysis and recommending solutions to improve workflow efficiency which identifies target business process.

• Agile practices: Contributing to incremental team process improvement

• Documentation : Translating business requirements into clear, concise, testable and accurate user stories; creating business process flows, diagrams and other visualisations as needed to assist in understanding functional requirements

• Communication : Liaising with stakeholders, including Product Managers, Delivery Leads, Developers and Quality Analysts, to ensure that requirements are understood through story kick offs and consistent communication applying a variety of analysis and visualisation techniques to enhance joint understanding of processes, functions and data

• Development Support : Collaborating with the squad team to provide guidance on how the requirements are implemented while addressing any requirement-related questions or issues that arise during the delivery process

• RAIDD Registration : Recording RAIDD (Risks, Assumptions, Issues, Dependencies, and Decisions) documents and communicating any requirement dependencies, issues or risks identified through the analysis process

• Backlog readiness : Building and maintaining the backlog to ensure that the squad has stories ready for development at least 2 sprints in advance

• Backlog Prioritisation & Refinement : Contributing to the team’s understanding and prioritisation of work during sprint planning and backlog refinement

• Estimation : Facilitating the estimation sessions; describing the requirements and clarifying any questions raised

• Team Ceremony : Facilitating and actively participating in team ceremonies including but not limited to sprint planning, daily stand-ups, retrospectives, and showcase sessions

• BA Chapter Contribution : Contributing to the Financial Services Business Analyst (BA) Practice as well as REA BA Guild, sharing knowledge, best practices, and insights with the BA community

Who We’re Looking For

• At minimum of 3-5 years of experience as a Business Analyst in digital product delivery with at least 2 years in a role focusing on workflow engines and process automation.

• Proficiency in business process and workflow management software (e.g. IBM BPMN tools)

• Strong analytical and creative problem-solving skills with the ability to analyse complex business processes and data.

• Demonstrate a keen technical aptitude with the ability to quickly grasp new concepts and provide fresh insights

• Excellent written and verbal communication skills, including proficient in running workshops and effectively communicate with Product Managers, Delivery Leads, Developers, and other stakeholders across the organisation

• Experience with agile project methodologies

• Open-minded, with a strong commitment to collaborative learning and resilience

• Business Analysis Certification (e.g. CBAP, PBA or similar) or equivalent industry experience

• Experience with data analysis, SQL, and/or BigQuery database technologies will be a plus

• Prior experience in mortgage or lending will be a plus

• Technical fluency, enabling the understanding and documentation of technical requirements

• Embrace changes and work productively in a fast paced and agile environment

The REA Experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.

We offer:

• A hybrid and flexible approach to working

• Flexible parental leave offering for primary and secondary carers

• Programs to support mental, emotional, financial and physical health & wellbeing

• Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.

• Hack Days so you can bring your big ideas to life

• Performance recognition programs because hard work should never go unnoticed

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking – be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you’ve got the skills, dedication and enthusiasm to learn but don’t necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn’t find a perfect match with this opportunity? Perhaps the timing isn’t right? You should join our Talent Neighbourhood!

By joining, you will receive information about our working culture and life at REA, industry updates from various areas of our business, invites to our events or materials to help you succeed in interviews at REA. In addition, our recruiters will reach out to you if there’s a role that matches your interests, skills and aspirations.

Upload your details today! https://rea.to/careers-talentneighbourhood