Business Analyst – CRM and Sales Management

Job title:

Business Analyst – CRM and Sales Management

Company

Gallagher

Job description

Job Description:IntroductionJoin us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you’ll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
OverviewAs our Business Analyst, your natural curiosity and excellent verbal and written communications skills – particularly asking the right questions to draw out requirements, calling out interdependencies and implications, and documenting needs clearly and concisely – are what provides the foundations for a constantly evolving CRM platform.Working closely with the Product Owner and wider Salesforce team, you will:

• Lead requirements-gathering sessions
• Produce detailed analysis from your understanding of the need
• Translate these into clear and concise acceptance criteria
• Review proposed technical solutions to identify any critical unmet needs

You will support a roadmap of recommendations, plan and prioritize the agreed work areas, make technical recommendations on implementation, and assist in overseeing scrum activities to continuously enhance the CRM system.This role is location-agnostic with various options for flexible working arrangements. The rest of the UK team is split between Ipswich and London and occasional travel to the office will be required.
How you’ll make an impact

• Own all new incoming enhancement and development requests, collecting the information required for the Product Owner to assess priority and confirm progression
• Undertake detailed analysis to crystallise the need, gather background information, and identify interdependencies (business process or system implications)
• Translate business requirements into User Stories, providing acceptance criteria, technical and functional specifications, and other project artifacts, as needed, to engage technical staff and partners in solution development and quality assurance.
• Document and maintain work items in DevOps, ensuring content and information is kept up to date and organised appropriately
• Communicate and align with key stakeholders, system admins, product owners, and solution architects on requirements and proposed solutions – to ensure the endpoint reached meets the need described (including leading product demos to gather feedback)
• Work with the project team to plan and execute User Acceptance Testing (UAT); support test case creation, execution and remediation activities in partnership with the wider team

About You

• Proven experience with demonstrable responsibility and impact in business analysis, solution architecture, or product management
• Experience in requirements elicitation and identifying business or technical interdependencies
• Comfortable condensing complex requirements into concise, unambiguous acceptance criteria to provide information needed to identify solution
• Understanding of the agile delivery process – knowledge of DevOps beneficial
• Experience leading or contributing to projects that involve cross-functional teams in the development of technical solutions
• Intellectual curiosity and attention to detail
• Ability to work independently, with minimal supervision
• Excellent verbal and written communication skills
• Ability to drive results through collaboration, influence, relationship-building, and teamwork
• Salesforce expertise, or translatable experience working with other CRM platforms, including system administration, user setup and maintenance, role hierarchy, profiles & permissions, security, page layouts, objects, fields, workflow, approval processes, formulas, queues, assignment rules, and data management.
• Certification in Product Management, Business Analysis, Project Management, or Scrum/Agile
• Background in reinsurance, insurance, or financial services

Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Expected salary

Location

London

Job date

Sun, 16 Feb 2025 02:46:40 GMT

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