Briefer Technical Trainer (Part-time) – REMOTE Opportunity (National Capital Region)

Position Description

If you love high profile and challenging programing projects supporting the U.S. Department of Defense – Serco has a great opportunity for you! This Part Time Briefer Technical Trainer will be 100% Remote and working with a dynamic team in the Acquisition, Program Management & Logistics Business Unit supporting the My Service Benefits (MSB) program. Bring your expertise and collaborative skills to make an impact towards our military defense.

This position is contingent upon your ability to obtain/maintain/transfer an active NACI clearance.

This position is 100% Remote.

Our team provides training, marketing and communications support for a government contract that manages three official websites, which contain benefits information, planning calculators, and education and employment resources for Army and Air Force service members and their families.

In this role, you will:

• Represent the MyServiceBenefits (MSB) program at various training events, briefings, conferences, conventions, and other awareness opportunities.
• Present MyArmyBenefits and MyAirForceBenefits information to audiences ranging from 10 to over 200 participants on both virtual and in-person briefing or training events.
• Be a knowledgeable resource on all aspects of military benefits and retirement, including specific Army benefits and resources for retirement, including the calculation of retired pay, Survivor Benefit Plan (SBP) premiums, and survivor benefit estimates.
• Brief audiences that include service members across the active and reserve components and all ranks, including senior leaders and sometimes VIPs.
• Provide training to active and reserve component Retirement Services Officers on use of the websites, especially the financial planning calculators.
• Develop, create, and maintain training materials for specific audiences using Microsoft 365 for use in briefings and training events, updating them on a continuous basis to ensure timeliness and relevance.
• Coordinate briefing schedules and conduct regular communications with all points of contact. Conduct outreach to various military commands to create more briefing, presentation, and event opportunities for the schedule, helping to increase awareness of the My Service Benefits program websites and tools among active-duty military members and their families.
• Assist Soldiers, Airmen, Guardians and their families with benefit calculations at supported events, both for regularly scheduled briefings as well as for other events.
• Prepare required paperwork such as travel authorizations, executive summaries, expense reports, and event feedback as required prior to and following every supported event.
• Provide additional assistance as required to the team marketing efforts and to the technical team as needed, including idea input for social media posts and feedback from website users gathered at briefings and events.
• Attend regular team meetings as required and collaborate with other team members using online applications such as MS Teams, Asana, and others.
• Monitor military benefits-related media and track changes in law and regulations affecting benefits.
• Be comfortable learning new applications and working with technology.
• Work cross-functionally with multiple MSB teams on various efforts.
• Travel at least twice per month, but also up to 4 times per month to conduct presentations and briefings to small and large groups of various audiences and stakeholders.

Visit the following link for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco

Qualifications

To be successful in this role, you will have: 

• A U.S. citizenship.
• The ability to obtain and maintain a favorable National Agency Check (NACI)
• A Master’s degree from an accredited college or university in Business, English, Marketing, Communications, Advertising/Public Relations, Journalism, or related field.
• 10 years of experience providing presentations to various military audiences, including large groups of over 200 participants.
• To be proficient in Microsoft Office applications, as well as MS Teams, WebEx, and other web presentation/meeting tools.
• Experience or familiarity with online and in-person meeting applications, online collaboration tools, and social media platforms.
• The ability to multitask, manage competing priorities, and meet project deadlines.
• Effective writing, spelling, grammar, and punctuation skills.
• Exceptional presentation, communication, customer service, critical thinking, interpersonal, and problem-solving skills.
• Self-disciplined with respect to remote work, available during core business hours for meetings and reach back, as well as able to work weekends on a regular basis.
• Demonstrated experience collaborating in a team environment.
• The ability to travel up to 75+%.
• Ability to travel up to 3 weekends a month, and occasional holidays. Travel is also required periodically during the week.

Additional desired experience and skills:

• Current or former Military Spouse or Veteran, with prior experience working with DoD and a thorough knowledge of various aspects of military life and benefits.
• Experience working on a remote team.
• Experience with the Microsoft Suite.
• Located close to a major airport, making travel more efficient and accessible.

If you are interested in supporting and working with our personnel across the globe on a passionate, talented, and diverse Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! 

In compliance with state and local laws regarding pay transparency, the hourly range for this role is $40.00 to $44.00; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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