Beverage & Food Reservations Coordinator in Sydney, Australia

Job Number 24147701

Job Category Food and Beverage & Culinary

Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney located at 31 Wheat Road is hiring a Beverage & Food Coordinator. Reporting to the Director of Beverage & Food , this integral role involves daily planning of B&F operations and assists with managing guest enquiries, activations, reporting and B&F administration. The role will work closely with the hotel marketing team to create or modify menu designs, menu templates and collaterals for B&F. Assist the B&F leadership in day-to-day tasks as directed . Additional responsibilities include, but are not limited to;

• Ensure that all phones are managed in a professional manner according to brand guidelines.

• Anticipate guest service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

• Ensure that your presence is made in front of house areas and that relationship building with both Talent, potential clients and existing clients is at the forefront of your day.

• Verify all B&F reservation information with callers to ensure accuracy and enter all reservation booking information into SEVENROOMS.

• Accommodate and document special requests in an accurate and efficient manner.

• Explain guarantee, group surcharge and cancellation policies to callers.

• Answer guest questions about different B&F venues (e.g., hours of operation, venue concept, menu offering, restricted dates, promotions, and special events).

• Coordinate all group reservations and private use events for all B&F venues.

• Follow “up selling” techniques and sales strategies to maximize property revenue.

• Manage setup and back end of all B&F related software systems like SEVENROOMS and IRIS.

BENEFITS

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends

• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International

• Discounts on food & beverage across all our hotels

• Recognition programs to keep you motivated

• Wellbeing & mindfulness programs to ensure you stay healthy

• Employee Assistance Program

• ‘Great Places to Work’ certified

MARRIOTT INTERNATIONAL RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.