AXA Remote Support Engineer 3

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of AXA Remote Support Engineer and you will provide remote support to Customers and Customer Service Engineers servicing Siemens Angiography Equipment.

Your role:

• You provide product support either remotely or on-site.
• You proactively monitor systems using Siemens Remote Services
• You share expert advice, training, and technical assistance to support staff and train lower-level employees.
• You monitor the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved.
• You dispatch notifications to CSE’s and provide quality action plans
• You use remote diagnostics to troubleshoot and resolve technical issues
• You follow escalation process and communicate with HSC/QIB to drive solutions
• You travel to assist with on-site repair of customer equipment as required.
• You provide feedback to the factory regarding system performance

Your expertise:

• Associates Degree or 3 years of vocational technical training required
• Minimum of 3-5 years experience working on Angiography/Cardiology systems
• Backgrounds preferred to have an AXA experience on the Artis product lines
• Ability to troubleshoot and fix problems remotely using Siemens Remote Services
• Good communication skills
• Successfully demonstrates leading-edge or extensive knowledge in a technical specialty
• Ability to travel domestically and internationally (Valid Passport Required)
• Be willing to work 2nd shift and work On-call when necessary
• Highly proficient in spoken and written English

To find out more about the specific business, have a look at Angiography – Siemens Healthineers USA (siemens-healthineers.com)

The pay range for this position is 78,050 – $101,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is 5% of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html. This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulation.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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