At Your Service Agent/Runner (fixed-term) in Surfers Paradise, Australia

Job Number 24175079

Job Category Rooms & Guest Services Operations

Location JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

At Your Service Agent, Runner

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 30 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

About the role

This is a dynamic role that will allow you to develop your skills across an array of customer service, administrative and operational functions. In your new role At Your Service Agent/ Runner you will be performing a variety of duties like helping our guests with queries, problem solving, and ensuring our operations continue to run smoothly. The role often entails face-to-face interactions with customers and the general public.

Critical responsibilities:

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.

• Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.

• Receive, record, and relay messages accurately.

• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.

• Provide information to guests about room features, property amenities, and local areas of interest.

• May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.

• Assist guests with accessing internet and guestroom entertainment.

• Test beepers and radios to ensure communications equipment works properly.

• Place requested items such as rollaway beds and refrigerators in guest rooms.

• Deliver extra towels, bathrobes, and other items to guest rooms.

• Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo.

• Deliver items (e.g., messages, mail, faxes, packages, flowers, sundry items, gift items) to guest rooms.

• May deliver food, beverage or other amenities and assemble orders to go.

• Deliver rollaway, cribs, linens, toiletries, and other items requested by guests to guest rooms.

Successful Candidates will have:

• A genuinely warm & welcoming demeanour

• Excellent communication skills

• Availability to work weekends

• A passion for the industry, a want to be the best in service – and the best in lifestyle

• A warm, people-oriented demeanour

• A team-first attitude

The Benefits

Enjoy the benefits of:

• Unlimited strategic development and career opportunities

• Generous accommodation and food and beverage discounts including all properties within the Marriott International group

• Recognition programs to keep you motivated

• The best hotel training opportunities provided

• Wellbeing and mindfulness programs to ensure you stay healthy

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.