Assistant Product Manager – International Card Services, Lending Products ANZ in New South Wales, Australia

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Position Description

An exciting opportunity has opened for an Assistant Product Manager to join the ICS (International Card Services) Lending Products Team. This team is responsible for product refresh activity, new product development, commercial/margin improvement initiatives as well as ongoing portfolio and commercial management for our lending card portfolio across ANZ. This role has a heightened focus on the NZ market.

Reporting into the ICS Lending Product Manager, you will be responsible for supporting the delivery of optimum value propositions, upholding high product compliance and regulatory standards, whilst concurrently delivering long-term product profitability. You’ll form a key part of the International Card Services (ICS) Product & Lending Team.

Key accountabilities:

• Support the Product Manager on execution of the consumer Lending Card Product strategy across ANZ

• Delivery of product refreshes, benefit uplifts/changes and special projects through partnership with functional teams

• Support the Product Manager on strategic initiatives to maximize the Product P&L through a combination of account growth and margin enhancement

• Manage and maintain strong relationships with Risk, Compliance, Legal, Servicing, Credit & Finance

• Ensure high standard of product compliance, identifying and addressing any operational or regulatory risk

• Management of any product changes across all collateral and assets and ownership of validation of these

• Oversight of ongoing regulatory requirements, reviews & audits for AU and NZ lending products

• Ongoing reporting on product metrics including benefit utilization, Card Member behavior, margin etc.

• Competitor reviews to identify trends, threats and opportunities

• Liaise with the internal marketing teams regarding product positioning, promotions, and go to market execution of campaigns

To be successful in this role you will:

• Be a strategic thinker and self-starter with strong problem-solving and collaboration skills

• Have strong commercial acumen, including ability to identify and size business opportunities.

• Have proven project management experience with discipline to manage multiple projects running concurrently.

• Be a team player who is flexible and maintains a positive attitude even during changing work priorities.

• Be analytically minded with the ability to turn data and research into actionable insights.

• Be a customer advocate with a pulse of trends shaping demand.

• Have a good understanding of Amex products and ANZ competitive landscape

• Have excellent written and oral communications skills to influence at all levels.

• Be motivated, resilient, results focus

• Have 3-5 years’ experience in a Marketing or Product environment.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Product

Primary Location: Australia-New South Wales-Sydney

Schedule Full-time

Req ID: 24022570