Assistant Director of Rooms in SYDNEY, Australia

Description:

About Hyatt

At Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.

About Hyatt Regency Sydney

Located adjacent to Darling Harbour in Sydney’s CBD, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Sydney’s largest premium hotel, Hyatt Regency Sydney boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 square metres of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 21 additional meeting rooms.

We are looking for a highly motivated solutions-oriented self-starter with exceptional leadership skills, who can inspire the very best customer care and service execution within a team of professionals at Hyatt Regency Sydney.

Supporting the Director of Rooms, you will assist and oversee the entire Rooms Division, including Front Office, Group Operations, Housekeeping, Bell Desk, Regency Club Lounge and Concierge.

• Ensure that each department is delivering a personalised experience for guests in accordance with the brand experience.

• Work closely with department managers to ensure an efficient operation.

• Monitor and actively influence cost management and revenue generation for each department.

• Develop and mentor department managers.

• Actively engage with Colleagues throughout the division.

Our ideal candidate must possess:

• Previous experience in a large 5 star hotel.

• Minimum of 2 years’ experience in a similar role.

• Previous experience leading and developing a large team.

• Proven ability to improve and maintain Guest Satisfaction Score.

• Experience managing Hygiene Certification requirements.

• Have at least Diploma of Hospitality Management or relevant

• Proven ability to respond to emergency and crisis situations.

Salary:

• $90,000 – $100,000

Sponsorship

• Should sponsorship be required, it will be provided through EP2 Management Ltd, the owning company of the Hyatt Regency Sydney.

Benefits with Hyatt:

• With enriching works comes exciting rewards. Some of our associate benefits include:

• Complimentary accommodation worldwide

• Discounted accommodation for associates as well as friend and family

• Rewards and recognition programs

• Learning and development opportunities

• Fully laundered uniform

• Discounted city parking

• The opportunity to join an international group with endless career opportunities

• Experience working within an international group who is consistently ranked as one of the world’s best places to work

Primary Location: AU-NS-Sydney

Organization: Hyatt Regency Sydney

Job Level: Full-time

Job: Front Office

Req ID: SYD002755

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.