Appointment Coordinator /Call Handler
NHS
Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.Main duties of the jobTo register patients on the Patient Administration SystemTo undertake booking of appointments in accordance with procedures, discussing with all patients a choice of date and time.To check all referral letters that are received in the Department. Ensure that the outpatient registration is entered on the Patient Administration System and the referral letter is forwarded to the relevant service within the agreed time frame.To cancel and rebook patient appointments, following the guidelines issued by the relevant service.About usAt Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.Date posted28 October 2024Pay schemeAgenda for changeBandBand 3Salary£27,948 to £29,468 a year per annum incl. HCASContractPermanentWorking patternFull-timeReference number273-DC-6722790Job locationsMoorfields Eye HospitalCity RoadLondonEC1V 2PDJob descriptionJob responsibilitiesThe post holder will be a member of the trusts Booking & Contact Centre team reporting to the Booking t Centre Manager.To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trusts outpatient clinics based at City Road and its associated satellite units.To manage all GP referrals through the e-Referral System.To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.To ensure adherence to the Trusts Access Policy at all times.To work as part of a large administrative team and provide cross- cover as and when required. Job descriptionJob responsibilitiesThe post holder will be a member of the trusts Booking & Contact Centre team reporting to the Booking t Centre Manager.To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trusts outpatient clinics based at City Road and its associated satellite units.To manage all GP referrals through the e-Referral System.To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.To ensure adherence to the Trusts Access Policy at all times.To work as part of a large administrative team and provide cross- cover as and when required.Person SpecificationEducation/QualificationsEssential
Desirable
ExperienceEssential
Desirable
KnowledgeEssential
Skills/abilitiesEssential
Person SpecificationEducation/QualificationsEssential
Desirable
ExperienceEssential
Desirable
KnowledgeEssential
Skills/abilitiesEssential
£27948 – 29468 per year
Finsbury, City of London
Wed, 30 Oct 2024 04:30:53 GMT
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