Appointment Coordinator /Call Handler

Job title:

Appointment Coordinator /Call Handler

Company

NHS

Job description

Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.Main duties of the jobTo register patients on the Patient Administration SystemTo undertake booking of appointments in accordance with procedures, discussing with all patients a choice of date and time.To check all referral letters that are received in the Department. Ensure that the outpatient registration is entered on the Patient Administration System and the referral letter is forwarded to the relevant service within the agreed time frame.To cancel and rebook patient appointments, following the guidelines issued by the relevant service.About usAt Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.Date posted28 October 2024Pay schemeAgenda for changeBandBand 3Salary£27,948 to £29,468 a year per annum incl. HCASContractPermanentWorking patternFull-timeReference number273-DC-6722790Job locationsMoorfields Eye HospitalCity RoadLondonEC1V 2PDJob descriptionJob responsibilitiesThe post holder will be a member of the trusts Booking & Contact Centre team reporting to the Booking t Centre Manager.To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trusts outpatient clinics based at City Road and its associated satellite units.To manage all GP referrals through the e-Referral System.To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.To ensure adherence to the Trusts Access Policy at all times.To work as part of a large administrative team and provide cross- cover as and when required. Job descriptionJob responsibilitiesThe post holder will be a member of the trusts Booking & Contact Centre team reporting to the Booking t Centre Manager.To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trusts outpatient clinics based at City Road and its associated satellite units.To manage all GP referrals through the e-Referral System.To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.To ensure adherence to the Trusts Access Policy at all times.To work as part of a large administrative team and provide cross- cover as and when required.Person SpecificationEducation/QualificationsEssential

• Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.

Desirable

• Evidence of continuing education and development

ExperienceEssential

• Administrative experience

Desirable

• Experience of working in a busy and demanding customer facing role

KnowledgeEssential

• Proficient in the use of MS Office IT software packages (e.g. MS Excel, Word).
• Understanding 18 weeks Pathway .

Skills/abilitiesEssential

• Ability to work within a team in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
• Excellent oral and written communication and interpersonal skills
• Ability to work independently and take responsibility for day to day workload
• Ability to work under pressure and to meet deadlines

Person SpecificationEducation/QualificationsEssential

• Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.

Desirable

• Evidence of continuing education and development

ExperienceEssential

• Administrative experience

Desirable

• Experience of working in a busy and demanding customer facing role

KnowledgeEssential

• Proficient in the use of MS Office IT software packages (e.g. MS Excel, Word).
• Understanding 18 weeks Pathway .

Skills/abilitiesEssential

• Ability to work within a team in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
• Excellent oral and written communication and interpersonal skills
• Ability to work independently and take responsibility for day to day workload
• Ability to work under pressure and to meet deadlines

Expected salary

£27948 – 29468 per year

Location

Finsbury, City of London

Job date

Wed, 30 Oct 2024 04:30:53 GMT

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