Application Support Manager (all genders)

Lingoda is a fast-growing online language partner for language learners aspiring to provide a human-centric, personalised and seamless learning experience unmatched by competitors. With Lingoda, you’re not just learning, you’re teaming up with an expert who understands your goals and guides you to success, every step of the way.

Our classes are teacher-led, and supported in- and out-of-class by the latest technologies and a unique curriculum to empower our students to achieve their language goals. High-quality classes are available online 24/7, so anyone anywhere has the opportunity to learn a language with Lingoda.

As a company we bring out the best in people with a positive culture. We challenge ourselves, and we challenge others. We work smart and make it happen. We believe in personal growth and inclusion.

We work hard to contribute to a better society. How? Here are three examples:

• Lingoda’s MATCH network and Global Career Centre seek to upskill and match migrants to career opportunities in Germany, supporting them through government-funded education programs

• In the German healthcare sector, we support international nurses, doctors and midwives to obtain language and professional recognition through state-sponsored education programs. As a result we have become one of the largest educational providers in this field in Germany

• In December 2022 at the Digital Education Awards, we won “Best Digital Learning Product of the Year” and in 2024, Lingoda was included in  The Time’s list of the 100 best EdTech companies

We are currently looking for an Application Support Manager(all genders) based in Berlin or working remotely within the EU

The Application Support Manager within our newly formed Application Support Team at Lingoda. You play a crucial role in supporting and optimising our critical third-party applications, our CRM – Hubspot, Learning Management System – Thinking Cap and Aircall

You will be responsible for maintaining high performance and user satisfaction by managing support requests, improving workflows, continuous improvements and ensuring seamless integration and operation of these applications.

Your tasks:

• • Support Requests Management: Promptly respond to and resolve support requests for Hubspot, Aircall and Thinking Cap (LMS) from employees and customers. Identify and address root causes of recurring issues
  • Continuous Improvement: Regularly evaluate application performance and user feedback to make continuous improvements, ensuring the applications meet evolving business needs
  • Vendor Liaison: Act as a point of contact with system vendors for support, updates, and troubleshooting
  • Documentation: Create and maintain comprehensive documentation for the applications, including user guides, best practices, and system configurations
  • Best Practice: Stay current on all product updates for our applications and make recommendations to ensure we implementing best practices for application usage, workflow improvements and system optimizations
  • Training: Conduct training sessions for end users, ensuring they are proficient in using the applications effectively
  • Report creation and dashboards: Work with end users gather requirements and help create custom reports and dashboards
  • Automation and Data Quality Projects: Support our Senior Applications manager with projects focused on improving data quality within applications

You bring to Lingoda:

• • Proven experience: 2-3 years of experience performing application support, preferably having worked with HubSpot (or equivalent), LMS systems
  • High learning agility: – self driven in learning new applications platforms
  • Accountable: When required, accountable for a project, a large feature – covering the technical design, architecture and execution of the project (with support of Senior members)
  • Collaborative: Works with stakeholders on upcoming projects and features – helping to ensure we are developing great features as efficiently and effectively as possible
  • Team spirit: Willingness to stand in for team manager in Dev Council when needed, Initiative meeting, Planning, standups etc.
  • Motivation: Makes an effort to understands the wider product and business strategy and can use it to shape projects, features and day to day work
  • Curious mindset: you like to stay up to date with industry best practices and trends and proactively looking to integrate advancements into our ways of working
  • Precision: Creates documentation, spikes, raises and creates backlog items for technical debt
  • Diligence: Follows role guidelines consistently and to a high level, ensuring excellent quality of work

What you can expect from Lingoda:

• • Approachable leaders and transparent communication – every voice counts at Lingoda!
  • Company events and colleagues who are always happy to socialise + budgets towards team building events!
  • An inclusive environment with great team spirit and passion for languages
  • A well-structured and exciting onboarding process to set you up for success!
  • The possibility to work remotely from your home or in the office located in the heart of Berlin
  • Education funds because we want to see our people grow
  • Free access to our language classes
  • Mental Health programs
  • Corporate benefits & pension funds
  • 28 vacation days per year
  • Free snacks & drinks at the office
  • The modern hardware necessary for your work (n/a for freelancers)
  • Flexible working hours

Does that sound exciting? Then, send us your CV right away!

We are looking forward to hearing from you!

Your contact person for the position is Megan.