Application Administrator II

Habitat for Humanity International (HFHI) is currently seeking a seasoned IT professional for the role of Application Administrator. This position will be responsible for supporting enterprise applications for HFHI’s global operation that includes three offices in the United States and four global offices. This role will also scale to support enterprise solutions over seventy National Offices.

The ideal candidate has experience configuring and managing enterprise application solutions (global scale), expertise with Service Management platforms, identifying and improving business processes (for supported applications) and a very strong technical background.

In addition to managing the enterprise application environment, this role will work closely with HFHI’s cyber security team for auto provisioning / deprovisioning and be responsible for maintaining secure configurations that protect the organization from attacks.

The Application Administrator will be part of global team providing follow the sun support model. The candidate will need to be a strong communicator and collaborator, able to work with individuals (within IT and the business) to manage the technical solutions that meet their needs.

Location: This position will be remotely-based within a country where Habitat has an entity and the employee can already legally work.

Essential Duties and Responsibilities:

• Manage enterprise applications [the backend] for the organization (60%)

• Improve and automate processes for Service Management and Digital Identity workflow (10%)

• Support the execution and operation of Global Technology Standardization: tenant and email consolidation, endpoint security (EDR/EPP), onprem migration to cloud. (15%)

• Collaborate with Enterprise Architecture team to ensure alignment to standards, principles, etc and maintain the input for the EA tool(5%)

• Other related Duties as assigned by supervisor (5%)

Minimum Qualifications:

• Education: Bachelor’s degree in Computer Science or related field; or equivalent combination of education and experience

• 5+ years of IT experience with system administration (servers, applications, database)

• 3+ years experience working with or in a nonprofit organization in a technology related field

• 2+ years experience using and/or supporting enterprise applications: Service Management, Collaboration, PaaS, etc

Knowledge, Skills & Abilities:

• Strong interpersonal and communication skills, both oral and written, are required for daily interaction with both staff and team members.

• Microsoft solutions: Power Platform, Sharepoint, Powershell, etc

• Skilled in incident management and prioritization

• Capable of handling multiple projects and BAU efficiently

Preferred Requirements (in addition to minimum):

• Microsoft administration / certification(s)

• ITIL v3/v4

• Active support of HFHI Values:

o Humility – We are part of something bigger than ourselves

o Courage – We do what’s right, even when it is difficult or unpopular

o Accountability – We take personal responsibility for Habitat’s mission

• Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.