Telus International
Job title:
Airbnb – Safety Support Line Specialist
Company
Telus International
Job description
Description and RequirementsAirbnb Project – Safety Support Line SpecialistLocation – Cork (Currently Work From Home in Ireland)Contract: Full-time, PermanentStart Date- 08th April 2024Salary: €26,500 gross p/a + performance bonusHours of Operation: 7am- 9 pm (Currently shifts can start at 7am, 9:30am and 10:30am) 5 days a week working across the full week)As part of your role you will ensure the immediate safety of the Airbnb community by handling urgent Inbound calls, rebooking for sensitive safety issues, and supporting users through emergency situations they might find themselves in. You will pay high attention to small details and adhere to quality and workflows. Additionally, you will work on check-in prevention queues and extractions.The position requires both written and verbal support through emails, messages, and calls. For calls, these are transferred through to our team from the customer support team if and when an urgent safety situation arises for a Host or Guest. For the written support, we receive case volume into our inboxes in between calls via the queue management system which we can work on throughout the day.A day in the life of a Safety Support Line SpecialistWe are looking for talented people, who will look after a broad variety of Safety Concerns, that include: Personal Safety Threats that also include unauthorized parties, Drugs activity, Sex activity, Privacy Violations, undisclosed cameras and ExtractionsYou will demonstrate an expert level understanding of threatening and harmful circumstances, empathetic communication and quick decision making, with the goal of helping to mitigate the negative impact for the reporting usersWhat we NEED you to have:Excellent interpersonal and communication skills, both spoken (phone) and written (email), to help our community in a tactful and diplomatic manner.Excellent time management, negotiation and conflict resolution skills.Passion for innovation with solution and action oriented mindset.Calm and Empathetic – you are able to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations.Ability to learn and adapt to new technologiesMaintaining high levels of confidentiality while performing investigations.What we would LOVE you to have:1+ years of experience in customer service, mediation, emergency services or a similar role.What’s in it for you:⧫ Stable job – permanent employment contracts, ⧫ Performance based bonus ⧫ Great rewards for referring your friends: consistent bonuses and prizes ⧫ Multilingual exposure – improve your spoken and written language skills ⧫ Inspiring and fun environment – our offices have become known for their innovative, fun and pleasant design. Enjoy our ‘relax’ and ‘play’ areas! ⧫ Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long ⧫ Private medical insurance coverage (tenure based) – we work with one of the best suppliers – VHI where you will benefit from a Professional Package ⧫ Bike to work tax relief ⧫ Pension scheme ⧫ Maternity and Paternity leave ⧫ Onsite Doctor ⧫ Subsidised Canteen ⧫ Free Psychology ServiceWhat happens next?Apply now and if you’re successful with your initial application, our Recruitment department will be in touch within 7 days.You are not fully sure your profile matches all the requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.Additional Job DescriptionTime for a new adventure? Why not come on a journey and discover what it’s like to work with one of the world’s leading hospitality platforms! This 5 star role will be the ultimate platform for you to a whole world of career opportunities!Language Reference EnglishEEO StatementAt TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Expected salary
€26500 per year
Location
Cork
Job date
Wed, 06 Mar 2024 23:30:18 GMT
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