Account Manager, Mid-Market Italy in Dublin, Ireland

Summary:

Meta’s Small and Medium Business Group contributes to Meta’s mission by connecting every small business in the world with their customers through solutions like Facebook & Instagram Pages and Advertising. We succeed when we help our customers grow their business. People joining the Mid-Market EMEA team will have an outstanding opportunity to build client and agency relationships. Account Managers will leverage customer insights to help clients build their business using Meta to drive success. The ideal candidate will have experience in account management or related areas such as sales, customer service or experience in advertising agencies. The role of the account manager will be to establish, own and manage an expanding portfolio of direct customers, focusing on driving revenue via account planning, product adoption, education and customer satisfaction. Success in this position requires solid consultative sales skills, a focus on customer service, and ability to thrive in a dynamic and data-driven, team-focused environment delivering against tight deadlines. This position is based in Meta’s EMEA Headquarters in Dublin.

Required Skills:

Account Manager, Mid-Market Italy Responsibilities:

1. Manage a portfolio of clients, with a focus on driving revenue growth.

2. Drive product and best-practice adoption across the portfolio.

3. Build and manage relationships with clients and develop a thorough understanding of their business objectives, goals and challenges by using data and insights to guide strategy and implementation of Meta solutions against client’s marketing objectives.

4. Identify growth opportunities and trends across the portfolio.

5. Effectively manage priorities and time in order to meet deadlines and administrative tasks.

6. Analyse data to identify trends to enhance our customer support processes and improve team efficiency.

7. Build mutually beneficial relationships with advertisers to grow their spend.

Minimum Qualifications:

Minimum Qualifications:

8. Bachelors or Masters degree or equivalent practical experience.

9. Critical thinking, analytical skills with an entrepreneurial and proactive mind-set.

10. Prioritise tasks and manage time, even under high-pressure situations.

11. Articulate complex data stories, in simple language to customers via daily communication and regular presentation.

12. Customer management experience.

13. Present key client issues in an effort to be the customer advocate within Meta.

14. Team working skills, adapt to a fast-paced, international work environment with a passion for making an impact.

15. Fluency in Italian and English.

Preferred Qualifications:

Preferred Qualifications:

16. Previous experience/internship in sales, account management sales support, agency account management or consulting.

Industry: Internet