Account Manager at Hyland

Account Manager

Job ID

2024-11907

# of Openings

1

Job Locations

Remote – U.S.

Category

Sales

Overview

The Account Manager is responsible for developing and maintaining relationships with new and existing customers or partners with the objective of consistently meeting or exceeding assigned sales goal.

What you will be doing

• Develop a sales plan to meet or exceed quota for assigned low risk, low impact existing or potential customers or partners
• Accurately represent and communicate sales forecasting on a real-time basis
• Initiate contact with customers on a regular basis to develop and maintain business relationships; leverage marketing campaigns to generate leads
• Respond to non-technical customer inquiries, such as module information, pricing, maintenance and billing questions
• Work with other team members on accounts; ensure proper and timely resolution of issues escalated from assigned accounts
• Record all customer account information in the CRM, including opportunities, commitments, meaningful conversations, or sales calls
• Grow knowledge and awareness of best practices and market trends; develop understanding of the business and technical needs of customers
• Engage company specialist and support resources as needed to advance opportunities
• Attend and contribute to customer and industry events as necessary
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

What will make you successful

• Associate’s Degree
• Experience in sales
• Microsoft Windows and Office proficient
• Proficient in opportunity management and account planning tools
• Ability to establish rapport and gain the trust of others
• Ability to gain consensus across multiple departments and leadership levels
• Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Oganized and experienced at successfully multi-tasking
• Self-motivated with the ability to manage work to completion
• Collaboration skills, applied successfully within team as well as with other areas
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
• Up to 5% travel time

Based on individual states’ employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $75,200-$112,800 and eligible for bonus and benefits

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program.

Find out more by going to https://www.hyland.com/en/resources/articles/why-work-at-hyland .

Welcome to #HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.