Are you ready to take your IT career to the next level? My client is seeking a skilled and dedicated 24×7 Engineer to join their new 24×7 operations team based in Stoke on Trent. This is a fantastic opportunity to play a crucial role in maintaining and enhancing IT infrastructure, ensuring optimal performance and reliability.Role Responsibilities:
Incident Management: Resolve complex incidents efficiently to maintain high service levels.
Patch Management: Regularly test and patch systems to ensure security and functionality.
Monitoring and Troubleshooting: Monitor system performance and troubleshoot issues across various technologies.
Documentation: Accurately document actions, system changes, updates, and testing activities.
Communication: Maintain effective communication with team members and manage incident communications.
Test Management: Follow detailed test plans, conduct thorough testing, and report findings.
Continuous Improvement: Contribute to the continuous improvement of processes and services.
Working Hours:
Initially standard day hours, transitioning to a 12-hour shift pattern (4 days on, 4 days off) including nights and weekends.
Education and Experience Requirements:
Minimum of 3 years’ experience in IT Support, covering 2nd and some 3rd line duties.
ITIL V3/4 Foundation or above.
Relevant IT qualifications (BTEC, A Levels, HND/HNC, Degree) and certifications.
Ability to work autonomously and as part of a team.
Excellent communication skills to convey technical issues to non-technical users.
Commitment to continual development of technical skills.
Experience in managed service environments and awareness of ITIL best practices.
Experience in build, test, and implementation of systems, along with 3rd line operational support.
Effective communication skills with internal and external stakeholders.
Willingness to work flexibly in response to changing organisational requirements.
Security Clearance:
UK Security Check (SC) clearance is required. Candidates must possess or be eligible to obtain SC clearance, with the potential for UK Developed Vetting (DV) clearance.
Expected salary
£35000 per year
Location
Stoke-on-Trent
Job date
Sat, 24 Aug 2024 07:28:09 GMT
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