1st Line Application Support Engineer

Job title:

1st Line Application Support Engineer

Company

Cumberland Building Society

Job description

A new and exciting opportunity has arisen for a 1st Line Application Support Engineer role within our Application Support Team (AST). The successful candidate for this role will play a key part in the continued expansion of the AST, helping to shape the team to face the challenges and opportunities that the transformation programme will bring, support the onboarding of new and legacy applications as well as pioneering the adoption of ITIL best practice, agile mindset and embed the ethos of Continuous Improvement.The RoleReporting into the 3rd Line Application Support Engineer, you will be responsible for supporting IT BAU including, ticket resolution, incident support, overnight deployments, and system documentation.You will act at the 1st line support for the wider Application Support Team by bringing and maintaining a strong work ethic, proactively improving your own knowledge/skills, and building subject matter expertise to deliver against IT BAU commitments.The successful candidate will take a role in supporting role in shaping and building the Application Support teams capability, supporting the Application Support Lead in developing team initiatives, ways of working, embedding both ITIL and Agile practices, whilst identifying opportunities for the team to improve and become a more efficient function.About youYou will have the ability to work and communicate effectively with key business stakeholders and teams.A passion for embracing change and exploring opportunities to improve ways of working, change mindsets and build high performing teams.A keen interest in technology, a technical mind, and a willingness to gain knowledge and understanding of deploying, maintaining, and managing applications, middleware, and hardware.You will be able to manage your own workload effectively and exhibit a good understanding of priority management to ensure your focus enables the best possible delivery of service to application users.You bring a customer first mindset in all that you do ensuring that the services and solutions managed by the team provide the best possible experience for end users.LocationThis role is hybrid; however, elements of the role will require travel to Carlisle. The candidate must be prepared to travel to these sites when required with reasonable notice.We’re here to create a banking experience that’s kinder to people and planet.Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.

Expected salary

£33595 per year

Location

Carlisle

Job date

Wed, 07 Aug 2024 05:56:29 GMT

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