Remote Mortgage Customer Service Representative

Remote Mortgage Customer Service Representative

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Located in Cleveland, TN

Salary: $17.00

Remote Mortgage Customer Service Representatives – $17/hour

Express Employment Professionals is currently recruiting for multiple Remote Mortgage Customer Service Representatives.

Remote Mortgage Customer Service Representatives Responsibilities:

• Provide professional and courteous communication with coworkers, management, and customers, including handling emails and phone calls effectively.
• Manage diverse customer inquiries, including escrow details, payments, and loan maintenance, while referencing training materials and system tools.
• Maintain service-level expectations, adapting to varying call volumes and fast paced workflows, particularly during peak times or after new account transfers.
• Keep detailed and personalized notes to aid in call resolution and training.
• Organize and maintain information for quick reference during calls.
• Follow assigned schedules, ensuring punctuality and adherence to break and lunch timing.
• Communicate technical or training needs proactively to management.
• Manage calls effectively by multitasking, typing notes while speaking, and resolving customer concerns in real-time

Remote Mortgage Customer Service Representatives Qualifications:

• Meet the assigned minimum number of phone calls/attempts/accounts per day.
• Typing score of 45 WPM.
• Good tenure at previous jobs (2+ years in a relevant field).
• Maintain attention to detail in data entry and recording conversations.
• Ability to work independently from home in a quiet, uninterrupted environment.
• Strong organizational skills to ensure information is easily accessible and utilized effectively
• High School Diploma or equivalent.

Remote Mortgage Customer Service Representatives Shift:

• Required hours are Monday-Friday, 11:30 AM – 8:00 PM
• One Saturday shift every four weeks (9:00 AM – 3:30 PM) and a compensatory day off the following week.

Applying is easy – choose any of the following:

• Call 865-273-2158, ask for Magy.
• Walk-In: 8am-3:30pm MON-FRI, 631 William Blount Drive, Maryville, TN or 808 Highway 68, Suite #4, Sweetwater TN 37874.
• Submit an application at Expresspros.com/AlcoaTN
• Quick apply here: https://tinyurl.com/3edmfypw
• Email: [email protected]

Express Office: Alcoa (Blount County)

631 William Blount Drive

Maryville, TN 37801

Email us

Apply Now

Remote Mortgage Customer Service Representative

Share

Located in Cleveland, TN

Salary: $17.00

Remote Mortgage Customer Service Representatives – $17/hour

Express Employment Professionals is currently recruiting for multiple Remote Mortgage Customer Service Representatives.

Remote Mortgage Customer Service Representatives Responsibilities:

• Provide professional and courteous communication with coworkers, management, and customers, including handling emails and phone calls effectively.
• Manage diverse customer inquiries, including escrow details, payments, and loan maintenance, while referencing training materials and system tools.
• Maintain service-level expectations, adapting to varying call volumes and fast paced workflows, particularly during peak times or after new account transfers.
• Keep detailed and personalized notes to aid in call resolution and training.
• Organize and maintain information for quick reference during calls.
• Follow assigned schedules, ensuring punctuality and adherence to break and lunch timing.
• Communicate technical or training needs proactively to management.
• Manage calls effectively by multitasking, typing notes while speaking, and resolving customer concerns in real-time

Remote Mortgage Customer Service Representatives Qualifications:

• Meet the assigned minimum number of phone calls/attempts/accounts per day.
• Typing score of 45 WPM.
• Good tenure at previous jobs (2+ years in a relevant field).
• Maintain attention to detail in data entry and recording conversations.
• Ability to work independently from home in a quiet, uninterrupted environment.
• Strong organizational skills to ensure information is easily accessible and utilized effectively
• High School Diploma or equivalent.

Remote Mortgage Customer Service Representatives Shift:

• Required hours are Monday-Friday, 11:30 AM – 8:00 PM
• One Saturday shift every four weeks (9:00 AM – 3:30 PM) and a compensatory day off the following week.

Applying is easy – choose any of the following:

• Call 865-273-2158, ask for Magy.
• Walk-In: 8am-3:30pm MON-FRI, 631 William Blount Drive, Maryville, TN or 808 Highway 68, Suite #4, Sweetwater TN 37874.
• Submit an application at Expresspros.com/AlcoaTN
• Quick apply here: https://tinyurl.com/3edmfypw
• Email: [email protected]

Express Office: Alcoa (Blount County)

631 William Blount Drive

Maryville, TN 37801

Email us

Apply Now

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