Parts & Service Zone Manager – Sydney in Melbourne, Australia

What you’ll do…

As the Parts and Service Zone Manager (PSZM) for our Eastern Region you will be accountable for the customer satisfaction, service growth, retention and revenue performance for a select group of Ford Dealerships based in NSW (Metro and Provincial Dealership locations). Customers are always at the heart of what we do at Ford, and you will play a critical role supporting our Dealers to keep Ford owners on the road, maximising uptime and providing worry free service that’s convenient and simple. The role offers hybrid working arrangements and is located at our Bella Vista, NSW office, reporting directly to the Eastern Region Ford Customer Service Division Zone Manager.

Main Responsibilities:

• Drive Excellence in Dealer Process Skill and Capacity: Monitor and enhance Customer Satisfaction, sustain Customer Experience Initiatives, guide on customer handling processes, and collaborate for customer Uptime and vehicle repair prioritization.

• Expand Ford Dealer Zone Service Business: Attain service retention, traffic, and revenue goals, optimise sales via Service department using Ford programs and Genuine Parts, oversee stocking parameters, and enhance business growth with Accessories, and Insurance products.

• Collaborate with Dealer Principals to enhance Parts and Service Management Staff processes, skills, and capacity at the dealership: Lead adherence to Ford standard operating processes, ensure resource sufficiency for objectives, drive profitability in Fixed operations, and engage in Management Action Meetings for metric reviews and recommendations.

You’ll have…

• Bachelor’s degree in Sales, Marketing, or related field OR minimum 4 years of experience in automotive Sales & Marketing.

• A passion for inspiring and motivating others, along with exceptional decision-making and communication skills

• Even better, you may have…

• A Parts and/or Service Background with aftercare experience

• Skilled in project planning, maintaining organization across multiple Dealerships and programs, and demonstrating financial acumen and business understanding.

• Capable of interpreting data for strategic discussions, influencing stakeholders, and delivering actionable outcomes. A self-motivated individual with excellent communication, teamwork, prioritization, and time management abilities

You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

About us…

As the world changes, we will continue to adapt and lead change. That’s why we’re evolving to focus on services, experiences and software that will continue to power the freedom of movement for all Australians, for now, and for generations to come. Having operated in Australia for almost 100 years, Ford Australia is a household name synonymous with iconic products. Today, our Product Development team plan, design, develop and test vehicles for global markets, including the award-winning Ranger and Everest. Our National Sales Company team provide marketing, sales and service expertise, supporting our national dealer network, with focus on providing amazing customer experiences.

Some of our many employee benefits are listed below;

• Flexible Work Arrangements

• Extra days leave

• Discounted Vehicle lease schemes

• Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities

• Opportunities for growth and personal development through external/internal training programs

• Paid parental leave.

• Paid volunteer Days.

Equal Opportunity Ford Australia is committed to building an inclusive work environment and welcome applications from First Nations, LGBTQI+, culturally and linguistically diverse backgrounds, people with disability, and people across all life stages. As part of our commitment to driving equity and inclusion for all, we are now recognised by WGEA as an Employer of Choice for Gender Equality. All qualified applicants will receive consideration for employment and all effort will be made to ensure diverse interviewers.

Please contact Sarah at [email protected] when you apply, if you require any support or adjustments to the recruitment process.

Candidates for positions with Ford Motor Company must be legally authorised to work in Australia. Verification of employment eligibility will be required at the time of hire.

—Applications will close on Sunday 23 March, 2025, however, please do not delay your application as interviews will commence before this date—

Please note due to the high numbers of applications we will only be able to contact shortlisted candidates.

*Ford Motor Company of Australia Pty Limited ACN 004 116 223 (Ford) is collecting your personal information in order to consider you for a role at Ford. Ford may also collect personal information about you from third parties such as refereess and recruitment agencies for this purpose. Ford may disclose your personal information to its related companies and third party service providers for purposes such as screening and background checks, aptitude testing and health and safety and human resources management activities. Ford’s privacy policy (available at www.ford.com.au) states how you can seek to access or correct any personal information Ford holds about you, how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint. You can contact Ford at 13 FORD (13 36 73) or via the contact details set out in Ford’s privacy polic

Requisition ID : 42427