Senior Product Manager, Internal Tools

• Build an internal platform to organize the support workflows and journey;
• Provide the right tools to integrate internal processes into our internal platform;
• Implement solutions that help decrease the costs of visualizing business processes in the platform;
• Work with internal stakeholders and build products & platforms to increase the efficiency of our Customer Support agents;

• Experience: 4+ years of Product Management experience, preferably in internal tools or operations-heavy products and processes;
• Experience in building platform solutions – has worked/built process automation and integrations;
• Strong understanding of Support / Customer Experience / Operations; knows how customer support works, understands the challenges of agents and users;
• Strategic mindset: Can analyze requests and identify scalable solutions instead of just solving isolated issues;
• Product & tech knowledge: Understands APIs, basic integrations, and solution architecture;
• Communication: Fluent in English with excellent communication skills to articulate vision and influence stakeholders;
• Technical Aptitude: Familiarity with experimentation tools, analytics platforms, and product design frameworks;
• Adaptability: Comfortable working in a fast-moving, dynamic environment;
• Leadership: Proven ability to independently lead cross-functional teams and drive impactful results.

What you can expect

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in the company’s employee stock options program.
• Health Insurance