Force Recruitment & Outsourcing
Job title:
Customer Service Representatives
Company
Force Recruitment & Outsourcing
Job description
Job Title: Customer Service RepresentativeLocation: Edenderry, Co. Offaly
Hours: Monday to Friday, 9:00 AM – 5:00 PMPosition Overview
Our Client is looking for two friendly, professional, and efficient Call Centre Representatives to join their team at a very busy dental Clinic. As the first point of contact for our patients, you will be responsible for providing exceptional customer service over the phone. You will play a key role in scheduling appointments, answering patient inquiries, and ensuring the smooth operation of our call centre.Key Responsibilities
- Answer incoming calls from patients and prospective clients in a courteous and professional manner.
- Schedule, reschedule, and confirm dental appointments using our booking system.
- Provide detailed information about our services, procedures, and policies to patients.
- Handle inquiries regarding patient records, billing, and insurance information.
- Assist in resolving patient concerns, escalating issues as needed to the appropriate team members.
- Ensure accurate data entry into the clinic’s management system.
- Maintain a high level of confidentiality in accordance with data protection regulations.
- Handle patient follow-up calls for reminders and confirmations.
- Perform additional administrative tasks as required.
Required Skills and Qualifications
- Professional phone etiquette.
- Previous experience in a customer service or call centre role, preferably in the healthcare or dental industry.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and ability to build rapport with patients.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficient with computers.
- Strong attention to detail and accuracy.
- Empathy, patience, and a positive attitude.
Education and Experience
- Leaving Certificate or equivalent (required).
- Previous experience in a call centre environment (preferred).
Benefits
- Competitive salary.
- Monday to Friday work schedule.
- Opportunity to work in a supportive and friendly environment.
- Training and development opportunities.
How to Apply
If you are passionate about providing excellent patient care and thrive in a busy, fast-paced environment, we would love to hear from you! Apply today to join our dedicated dental team!
Expected salary
€35000 – 38000 per year
Location
Edenderry, Co Offaly
Job date
Sun, 19 Jan 2025 02:18:32 GMT
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