IT Communication in Bengaluru, India

Company description

Resources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 5,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury, and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Overview

· Bachelor’s degree is must, preferably in Communication field. · Proven experience in a similar communication role, preferably within the IT Service Management sector. · This role requires a strong understanding of corporate communication principles, excellent writing and editing skills, and the ability to build relationships. · Candidates must have knowledge of Design, editing skills, Layouts, etc. Must have a Creative mindset w.r.t. email designing. · Candidates should be proficient in in Designing emails, Newsletters. Create content in good layout. · Partners with IT & Brand Experience team to pair written communication with design elements and photography when appropriate for distribution · Conduct research and analysis to stay informed about IT industry trends, and best practices in corporate communication. · Excellent communication (oral and written) and presentation skills. · Minimum 5 years of experience as communication specialist. · Experience in communication Campaigns and mass communications. · Strong knowledge of Microsoft software’s, digital communication tools and platforms. · Strong acumen of Outlook templates layouts & design, Distribution lists, html, SharePoint and Word Press is must. · 24/7 environment support model.

Skills (good to have) · IT industry accreditation considered an asset. Additional certification(s) in Microsoft, Cisco or other IT technologies is a plus

Responsibilities

• Taking ownership of all communication requests till completion • Initiating conversations with requestors to discuss and understand the request. • Cultivate and maintain relationships with key stakeholders and Identify opportunities to promote releases, and other engagements, respond to inquiries and manage communication when necessary. • Create compelling and engaging content collaborate with subject matter experts to translate complex research and topics into accessible and informative content for different target audiences. • Develop and implement digital communication strategies to increase engagement, reach, and visibility. Monitor, analyze and evaluate the effectiveness of communication efforts. • Develop and implement internal communication strategies to ensure effective information flow among different teams. Foster a positive and inclusive communication culture within the institution. • Collaborate with project managers to develop communication plans for events, create engaging event-related content. • Identify and engage with key stakeholders. Develop communication strategies to build and maintain positive relationships with these stakeholders, keeping them informed about the IT activities, announcements, Advisory etc. • Following standard procedures and proper escalation channels with internal teams. • Document all work related activities and notes in ITSM tool.

Qualifications

Only Graduates