Remote Service Engineer in Monitoring

Job Title

Remote Service Engineer in Monitoring

Job Description

The Remote Service Engineer is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.

Your role:

• Monitors and ensures seamless systems performance at remote locations customer sites;
• Receives, registers, and provides technical service to the requests or problems coming in from all media channels and communicates solutions or actions, acting in accordance with our regulatory guidelines;
• Solutions are provided by using Remote diagnostics, troubleshooting techniques, service technical information or knowledge, creating service work orders and keeping the customer informed of the service status;
• Focuses on Remote Resolution, where this is not possible provides a clear action plan, with parts (if required), and diagnosis before dispatching onsite support;
• Coordinates customers requests of application trainings and cooperates with application specialists in this domain;
• Fulfils contracts agreements and requirements including periodical software and patches upgrades on remote systems;
• Leads the realization of new projects in cooperation with technical expertise resources from Pihilips and hospital IT teams;
• Normally receives little instruction on day-to-day work, works independently, and should be able to take the lead role in most customer engagements;
• In this role you will develop your project management skills if applicable;

You’re the right fit if:

• You have previous experience working in a hospital, technical or customer service environment; 
• You are trained / experienced in troubleshooting and resolving complex technical problems;
• You have an ability to influence internal and external resources to a stated objective without formal authority;
• You are able to deliver required results with high levels of customer satisfaction, both internal external; 
• You demonstrate punctuality and efficient work habits. Able to self-direct and to effectively manage priorities; 
• You are strong organizational, time management and planning skills in order to be successful in a role performing a wide variety of tasks associated with varying customer needs, and an ability to change focus quickly as demands change; 
• You have an excellent customer service skills and ability to effectively communicate with customer managers and technical staff on technical and business issues in local language and English;
• You have a master’s degree with min 3 years of related experience (information technology, computer sciences or medical engineering) preferably in medical domain;

Additional adventages:

• Certified in Procject Management;
• Skills in HL7 Protocol;
• Networking certification (CCNA by CISCO);
• Experience in Servers management

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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