Office Patient Assistant in Sunshine, Australia

Position Title: Office Patient Assistant

Reports to (position): Dialysis Clinic Manager

Primary purpose of the role:

• To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.

• To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.

Key Responsibilities

General Administration

• Answer the switchboard in a courteous and professional manner.

• Liaise with patients and their families in a compassionate manner.

• Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.

• Responsible for petty cash dispersal and reconciliation.

• Responsible for maintaining the levels of and ordering general office supplies.

• Provides assistance with the quality improvement program.

• Book ambulance transport for patients if required by the clinic.

• Liaise with Doctors in booking patient appointments if required by the clinic.

• Other duties and responsibilities as assigned.

Billing Administration

• To admit and discharge patients within a centralized billing system.

• To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.

• To conduct eligibility checks on all new patients with their Private Health Fund.

• Prepare invoices and credit notes in relation to revenue generation.

• Prepare and collate all required supporting documentation required to accompany invoices.

• Undertake banking procedures for all cheque and cash payments.

• Prepare and maintain an accurate record management system of all patient records.

• Prepare and maintain reconciliation records.

• Forward ISIS data to State related Health Commission on a monthly basis.

• Forward HCP data to Private Health Funds on a monthly basis.

• Assisting other clinics entering billing as required.

• Assisting the Operations Manager in billing trouble shooting with clinics.

Patient Service:

• Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.

• Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.

• Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.

• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.

• Manages the ordering of all stock and consumables for the operation of the clinic.

• Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.

• Maintains Clinical Manager database.

• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.

• Stamps pathology forms with Doctor’s information and place in billing area.

• Coordinates collection of blood samples by pathology lab, help spin blood before collection.

• Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.

• Ensures/promotes a safe, secure and healthy working environment as detailed in the Occupational Health and Safety policy.

• Engages in internal and external in-service activities to enhance / maintain skills and knowledge.

• Assist nurses in lining machines if required by the clinic..

• Liaise with Fresenius Kabi in organising patient medication and drugs if required by the clinic.

Competencies (attitude, skills, typical qualifications & experience)

Essential:

• 3 years experience in a similar role.

• Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.

• Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.

• Knowledge of Occupational Health and Safety as it relates to the role within the facility.

• Demonstrated skills in food preparation and presentation.

• Basic office skills, including filing and answering telephone enquiries.

• Completion of a Patient Service Assistant Certificate or equivalent qualification.

• Computer competence in MS Office.

• Excellent Customer Service skills.

• Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.

• Demonstrated commitment to quality improvement initiatives.

• Team player.

• Work with confidentiality, discretion and maturity.