Service Delivery Manager

Job title:

Service Delivery Manager

Company

Collins McNicholas

Job description

Job Opportunity: Service Delivery ManagerWe are seeking a Service Delivery Manager to join our team in Dublin, working a flexible hybrid schedule (2/3 days per week remote). This role focuses on successfully delivering installation, commissioning, and maintenance services across our product portfolio. You’ll drive efficiency and optimize processes to ensure high-quality service delivery that meets customer expectations.Job Responsibilities

• Ensure successful delivery of installation, commissioning, testing, and maintenance services within scope, budget, and quality standards.
• Meet customer service level agreements by maintaining a high quality and safety standard.
• Coordinate and lead all activities in line with agreed processes and procedures.
• Respond to emergency callouts as needed, ensuring customer satisfaction and system reliability.
• Collaborate with UK and Headquarters technical support teams to resolve complex issues.
• Use a mobile web-based application to log all work activities efficiently.
• Close out project-related non-conformance reports (NCRs) promptly and integrate lessons learned.
• Support a customer-focused environment, consistently delivering exceptional service.
• Work autonomously or as part of a high-performing team.
• Utilize data analysis tools for system diagnostics and fault resolution.

Job Requirements

• Proven experience in maintenance services, installation, testing, and commissioning of MV/LV switchgear and balance of plant.
• Proficient in Microsoft Office and adept at using laptops or portable devices for software/system updates and fault diagnostics.
• Strong understanding of service delivery processes and operational excellence.
• A full, clean driving license.
• Excellent communication and coordination skills.
• Commitment to safety, quality, and customer satisfaction.
• Flexible and able to respond to on-call needs or emergencies.
• Demonstrated ability to work independently or within a collaborative team.
• Knowledge of non-conformance reporting tools and continuous improvement principles.
• Strong problem-solving and troubleshooting capabilities.

For more information or to apply, please contact: Brian StackEmail:Phone: 090 9703030

Expected salary

Location

Dublin

Job date

Tue, 24 Dec 2024 23:04:50 GMT

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