Head of Personal Injury Claims

Head of Personal Injury Claims (24000A1J)

Primary Location

: IRELAND

Other Locations

: UNITED KINGDOM-BELFAST-BELFAST, IRELAND-DUBLIN-AXA IRELAND HEAD OFFICE, UNITED KINGDOM-CO LONDONDERRY-DERRY

Organization

: AXA Ireland

Contract Type

: Regular

Shift

: Day Job

Schedule

: Full-time 

Description

AXA is seeking a Head of Personal Injury Claims for our AXA Ireland business.

Reporting directly to the Claims Director, you will oversee a team of 80+ claims handlers based across Dublin and Belfast, managing the settlement of PI claims on an All-Ireland basis (250 million). Your responsibilities will include developing and implementing Republic of Ireland (ROI) and Northern Ireland (NI) PI strategies to ensure cost control and competitive advantage. With a focus on commercial effectiveness, you will create opponent-specific strategies to optimize settlement methods. The successful candidate will have a proven track record in claims management, strong leadership skills, and the ability to drive strategic initiatives.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you’ll be doing:

• You will be responsible for building a culture of responsibility, customer focus, and collaboration within our Claims team.
• Lead a high-performing environment among team leaders and people managers, driving best practices for ROI and PI personal injury claims units.
• Work closely with other claims functions and support departments to develop optimal settlement strategies and address business performance issues.
• Manage supplier relationships, implementing quality programs, monitoring external changes in the claim’s environment, and engaging with external insurance bodies to stay ahead of regulatory developments.
• Contribute to risk management processes and collaborate with the Actuarial and MI teams to maximize data usage for actionable strategies.
• Manage motor PI claims, ensuring compliance with Solvency II, Group Standards, and other relevant regulations, and promoting standards of compliance within AXA.

Qualifications

• Ideally 8 years’ experience managing a claims function, with 5 years’ managerial experience.
• A minimum 3rd level relevant degree, with APA/CIP/MDI/ACII beneficial. 
• Experience in leading and managing a high-performing team.
• A strong technical background in claims, understanding relevant regulations and legislation.
• Knowledgeable and well-versed in external market factors impacting personal injury claims.
• Excellent planning, organizational, and prioritization skills, ensuring timely delivery of objectives.
• Experienced negotiator with a pragmatic and hands-on approach to problem-solving.
• Strong analytical skills and experience analysing data to maximize the use of management information (MI) and meet agreed key performance indicators (KPIs).

This role is allocated CF1 role under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. You can find more information on axa.ie/careers.

Please note as we progress through the selection process, we anticipate that interviews may take place prior to Christmas. However, due to various factors, including scheduling, Christmas and the New Year, there is a possibility that the interview process may extend into the new year. We appreciate your understanding and flexibility, and we will continue to keep you updated on any developments and appreciate your patience in advance.

As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom.

This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.

About AXA Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA – a leading global brand and one of the most innovative companies in our industry – onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.

What We Offer One of the best things about joining AXA is our rewards package. At AXA Ireland, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:

• Competitive salary with annual review
• Annual company & performance-based bonus
• Contributory pension scheme (up to 10% employer contributions)
• Life Assurance
• Generous annual leave plus Bank Holidays
• AXA employee discounts
• Education support and plenty of learning opportunities.

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance.

We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. 

AXA Ireland dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

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