Customer Service

Job title:

Customer Service

Company

Celtic Careers

Job description

Are you a problem solver and who can build rapport easily with customers? You exceed their expectations with your, knowledge, and passion. You have excellent verbal and written social skills, as well as the ability to effectively prioritise and manage your time. You can multitask across systems and applications, and resolve a variety of technical issues, and comfortably navigate a product environment.
You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help solve problems, but also provide an incredible customer experience.
If this sounds like you, you could be our clients next Customer Support Representative.Responsibilities

• Provide World Class Customer Service ensuring we are easy to deal with.
• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with Internal departments to anticipate and exceed customers expectation.
• Data entry and associated mailbox management in various platforms.
• Maintain above target levels on Call Quality and Accuracy scores.

Requirements

• Business fluency in both written and oral English is essential
• At least 2 years of relevant experience in Customer Service
• Excellent phone etiquette and excellent verbal, written and interpersonal skills
• Ability to manage multiple tasks, organize a prioritize work
• Knowledge or interest in product and technology desirable.

Benefits

• Competitive base salary
• Performance related bonus structure
• Long service payments
• Ongoing training and development opportunities
• Subsidised canteen
• Subsidised gym membership
• Employee Assistance program
• Bike to work scheme
• Employee Discounts

If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.Celtic Careers is proud to be an Equal Opportunity Employer.By submitting your CV or personal details, you are providing Celtic Careers consent to process your personal data. In order to service you as a candidate this is required. Celtic Careers may contact you from time to time regarding further opportunities. Celtic Careers will not share your data with third parties without your prior consent. You can withdraw your consent at any time by emailing us at the email address above. For further information please see our Privacy Statement on our website.

Expected salary

Location

Dublin

Job date

Sun, 10 Nov 2024 01:59:46 GMT

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