GCS Recruitment Specialists
Job title:
IT Service Desk Engineer
Company
GCS Recruitment Specialists
Job description
Role: IT Service Desk EngineerType: Contract – 12 MonthsLocation: Dundrum, Dublin, Ireland (Fully onsite)Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements and skills
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
***No Sponsorship Available****** Only 1G dependents/Stamp 4/EU Citizen’s can apply***GCS is acting as an Employment Business in relation to this vacancy.
Expected salary
€120 per day
Location
Dundrum, Co Dublin
Job date
Thu, 07 Nov 2024 08:45:20 GMT
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