Road Logistics Customer Care Specialist in Melbourne, Australia

Join our visionary team as the next Road Logistics Customer Care Specialist in Kuehne+Nagel Australia!

Your Role

We are looking for a driven Road Logistics Customer Care Specialist to join our growing Road Logistics team, based in Melbourne. In collaboration with various key stakeholders, you will perform the day-to-day operational tasks, attend customer sites as an implant and be the day-to-day expert on our clients.

Your Responsibilities

• To provide proper costing responses to rate enquiries

• To ensure day to day operations run smoothly, ensuring profiles are updated into relevant systems, + that door-to-door monitoring of status is in place at every step including close coordination with endorsed carriers.

• To establish and strengthen operational relations with customer contact(s) through daily interactions, regular calls or visits + proactively advising + consulting to ensure customer satisfaction.

• To document, resolve, analyze all complaints + then identify, share + eliminate root causes.

• To ensure that shipments are profitable, highlighting with any loss-making shipments to the most senior manager, obtaining prior approval before proceeding.

• To liaise with customers directly, resolving feedback in a manner that provides explanations, puts the customer at ease + demonstrates that the right corrective actions are put in place to prevent a reoccurrence.

Your Skills and Experiences

We look for potential, not only performance. To be successful you will be open about your strengths and development needs and prepared to challenge yourself. We value active listening, diversity of thinking and new perspectives.

Additionally, you will have:

• Strong understanding of operational activities and systems.

• Prior experience in a similar role and/or industry is highly desirable.

• Ability to communicate effective to internal and external stakeholders.

• Strong analytical + problem-solving skills, along with ability to work under pressure with great time management.

• Demonstrable tenacity, a strong desire to help our customer and provide great service

Good Reasons to Join

• We offer flexible working arrangements to our employees, which allows for you to skip the commute and work from home two days per week and choose the hours you work to suit you.
• We will help you to achieve your goals with continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Plans and is supported with both internal and external training opportunities. If you are looking for a career, not just a job then you are in the right place.
• We seek to make a difference today, for the people of tomorrow. Our Net Zero Carbon initiatives aims to achieve carbon neutrality for our sea freight shipments by 2030.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am – 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.