Senior Program Manager, Executive Selling Partner Relations in Melbourne, Australia

Description

The Executive Selling Partner Relations (ESPR) team tackles issues which cannot be resolved with the tools available to Seller Support Associates. Our group excels in finding creative, resourceful ways to reduce seller pain points and build seller trust. We partner with teams across the Seller Services organization to assure that our sellers receive the world-class experience that they’ve come to expect.

The ESPR team is seeking an entrepreneurial, innovative, and customer obsessed program manager who excels at stakeholder management. You will support the program operations within the World-Wide ESPR team through implementation of program and operational mechanisms, alignment and standardization efforts to support scaling, and replication of proven initiatives across the team both geographically and across business verticals. In this is high-impact, high-visibility position, you will interact with a broad group of stakeholders and will require a self-directed individual with strong attention to detail, great deep dive skills, and curiosity to step into unfamiliar spaces to drive change for Selling Partners through new and existing mechanisms. Additionally, this position requires the ability to identify root cause, effectively communicate, and drive change with both operations and technical teams. The successful candidate will possess the ability to multitask, make smart and timely decisions with limited guidance, be curious, and genuinely enjoy the idea of challenging the status quo to innovate for our Selling Partners

Key job responsibilities

• Collaborates to build partnerships with key stakeholder groups, businesses and leaders to ensure systemic problems are addressed and corrected.

• Create and communicate Selling Partner Anecdote and escalation summaries to executives and senior leaders for Anecdotes flashes and business review updates.

• Deep dive repeat issues for individual selling partners and provide coaching and recommendations for improved success on the platform.

• Identify and communicate any potential risks and obstacles with current Marketplace processes, initiatives, and system issues affecting Selling Partners, providing recommendations for corrective action to business stakeholders.

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.