Customer Service Representative at New York Life

Title: Bilingual Mandarin Customer Service Representative

Location: Remote, any state, US

Job Description:

Location Designation: Fully Remote

When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.

*Must be fluent in Mandarin*

There are few Fortune 100 companies as renowned as we are for our diverse culture, training, and career opportunities. So it should not be surprising that when you work at New York Life, you’re backed by unyielding support, development, and resources.

Role Overview:

Are you passionate about helping others? Do you enjoy solving problems? Are you interested in a career with an industry leader? If so, becoming a Customer Service Professional at New York Life is a perfect fit for you!

As a Mandarin Customer Service Professional, you will be a keen problem solver who is comfortable taking the initiative and thinking on your feet. You will use the training and resources we provide you about our Life Insurance Products to assist customers in a manner that makes it seem easy to them. Whether our customers are looking to take a withdrawal, make a payment, or just need assistance understanding their policy, you will be equipped to help them do so. Not sure how? No problem! Our comprehensive, paid training program will give you everything you need to help service our customers. All we need from you is the commitment to provide best in class service by making every experience a positive one.

What You’ll Do:

• Be the first point of contact for handling both routine and tricky customer issues

• Reduce customer effort by taking charge and solving customer problems for them

• Place quality above quantity in everything you do in a way that enhances our company brand

• Work both independently and as part of a collaborative team in a fast-paced, empowered environment

• Attending 2 on-site workdays per quarter, once you have completed training.

What You’ll Bring:

• High School diploma/GED required; Associate or Bachelor’s degree preferred

• Experience solving problems and reducing the effort required of customers

• Ability to interpret customers’ needs, identify solutions and communicate clearly both written and verbal

• Accountable, ethical, good decision-making ability

• Proficient computer skills and ability to multitask

Training & Development:

You will undergo a comprehensive, paid training program to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback is provided frequently to help you gain the necessary skills to be successful, in addition to up to 15 days of on-site training for additional face to face learning and mentoring. New York Life is a financially stable company (we’ve been around for 175+ years!) that offers numerous career pathways for development. The typical promotion opportunity occurs within 12-24 months.

Salary:

Competitive full-time base salary, overtime eligibility plus annual bonus potential

Benefits:

Paid Vacation & Holidays, Medical/Dental/Vision Care, FSA/HRA Options, 401K Match, Pension, Student Loan Repayment, Tuition Reimbursement, Discounted Fitness Memberships, Prime Location

Schedule:

This is a full-time position Monday through Friday. No weekends! Our schedules start and end sometime between 7:45 am EST and 7:15 pm EST.

** New York Life Insurance Company is a mutual company, which operates for the benefit of its participating policy owners and members. Non-participating products are also issued by its wholly-owned insurance company subsidiaries.

Pay Transparency

Salary Range: $30,000-$45,500

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA Associated Person pre-hire fingerprinting.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners.