Service Transition Project Manager

Job title:

Service Transition Project Manager

Company

Version 1

Job description

Company DescriptionVersion 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1.We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year – EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally.Job DescriptionWe are looking for an experienced Service Transition Project Manager to join our team.In this role you will be providing support to our client’s team covering all aspects of managing and delivering various projects across the department and across functions and segments ensuring successful Transition and Service Introduction.You will be involved with the requirements gathering, planning, project governance, project interdependence affecting Transition projects into Service.You’ll be responsible for:

• Drive successful delivery of Transition projects across a practice, through proactive management of dependencies, issues, and risks of the constituent parts of the programme (Small Change, Business Configuration, Projects initiatives) to achieve business objectives.
• Lead the co-ordination and effective delivery of well controlled and governed service introduction and service management, in line with best practice, agreed service standards and strategic objectives.
• Ensure delivery is consistent with the agreed delivery model and standards.
• The management of Acceptance into Service and Go Live decisions, ensuring that service risks are understood and fully documented.

• Ensure 3rd Party Suppliers are engaged optimally to support the successful delivery of the Small Change and Business Configuration Delivery channel
• Manage escalations appropriately to avoid any impact on overall delivery.
• Acting as the main point of contact for suppliers and key stakeholders to enable successful management of project transition activities.
• The provision of estimated support costs associated with new products or services.
• Ensuring that the final delivery of each service transition meets the agreed customer and stakeholder requirements specified in the service design.
• Follow the agreed IT Demand and Governance processes on Status Management, Risk / Issue Management, Deliverables Management, Decision Management, Plan Management

QualificationsYou’ll ideally have the following skills and experience:

• A background in operational IT Service and a passion for protecting Production services via an agreed service design framework
• Working knowledge of both Agile and Waterfall Methodologies
• Experience of working in a complex and fast paced environment
• Able to build strong working relationships with 3rd party suppliers and key stakeholders across Version 1
• A self starter who is well organised and can manage their workload effectively
• PMP certification and ITIL certifications

Additional InformationAt Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.Our employee-designed Profit Share scheme divides a portion of our company’s profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.#LI-SS2

Expected salary

Location

England

Job date

Fri, 08 Nov 2024 06:39:15 GMT

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