Remote Accommodations Account Manager

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here’s a quick glance of who we are and the impact you could have on the food service industry. There’s a seat at our table for you…

What We Offer:

• Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
• FULL flex benefits program
• Company matching RRSP
• Family culture 
• Advancement opportunities
• Profit Sharing
• 125 year, family owned and operated company history

Position Summary:

Responsible for creating and maintaining positive long-term relationships with new and existing remote customers. The Remote Accommodations Account Manager is responsible for on-boarding new remote workforce customers and providing account maintenance primarily to camps located throughout Canada. The Remote Accommodations Account Manager will liaise with operations and transportation departments as required to ensure customer satisfaction with products and services.

Details:

• This position is a customer facing role with occasional customer visits and potential overnight travel may be required. 
• Hybrid Role with an expectation to be in person (in the closest distribution center) at least 3 days a week 
• While the expectation is that we are able to serve our customers at all times, the primary working schedule for this position will be Monday – Friday, 8:00 am- 4:30 pm. 
• Given the unique nature of the remote accommodations customer base, this position requires on-call availability 3-4 weekends per year.

Essential Functions:

• Communication – Creating a presentation and presenting to remote/camp customers and potential customers to facilitate the buying process and promote the Organization’s products and services. Collaborating with other departments to meet all customer needs, participating in general sales meetings, promotions and food shows. 
• Continuous Learning – Keeping up to date with product offerings, market trends and customer needs. Participate in general sales training sessions and vendor/category lead presentations. 
• Customer Relationship Management – Actively seek new relationships. Collaborate with customers to solve problems, grow territory profitability and facilitate customer ordering, credit payments, and product orders.
• Project Planning –Create sales budget forecasts and long range business planning. Establish schedules and methods for providing sales growth, identify resources needs and review needs with management.
• Administration – Create contracts and help with presentations for RFP and CLM processes. Ensure that all documents (contracts, reports) and record keeping are up-to-date and accurate as well as in compliance with governmental and contractual requirements. 
• Other duties may be assigned, from time-to-time by Immediate Supervisor.

Knowledge / Skills / Abilities:

• Presentation Skills – Is effective in a variety of formal presentation settings; is effective both inside and outside the organization, on both cool data and hot controversial topics; commands attention and can manage group process during the presentation. 
• Business Acumen – Knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
• Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results.
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind.
• Organizing – Can marshal resources (people, funding, material and support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
• Action Oriented – Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities 

Minimum Requirements:

• Minimum of 3 years of inside or outside sales experience
• Knowledge and experience with large account management
• Motivated with a high level of attention to detail and highly organized
• Must be highly proficient in written and spoken English, bilingual French would be an asset. 
• Post secondary education is preferred
• Proficient in SAP
• Knowledge of vendor management is considered an asset
• Proficiency with MS Office applications and online Google applications

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.

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