Night Manager in Melbourne, Australia

Additional Information

Job Number 24188849

Job Category Rooms & Guest Services Operations

Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Melbourne%2C%20650%20Lonsdale%20Street%2C%20Melbourne%2C%20Victoria%2C%20Australia%2C%203000)

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 5 years’ experience in the guest services, front desk, housekeeping, or related professional area. Champion of Opera System OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years’ experience in the guest services, front desk, housekeeping, or related professional area. Champion of Opera System.

CORE WORK ACTIVITIES

Monitoring Property Operations

• Oversees night operation in absence of Front Office Manager and the leadership team, accounts for late night arrivals and settling accounts for early departures.

• Work closely with the finance team and to reconcile audits done by AM/PM.

• Monitors and ensures compliance with all Guidelines to Operations.

• Ensures supervisors maintain adequate levels of department supplies.

• Ensures employees are working in a safe environment.

• Manages all period-end inventories.

• Directs, monitors, and assists all overnight staff.

• Ensures guest tracking scores and employee opinion survey goals are achieved.

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.

• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.

• Administers plans and actions to keep chargebacks and rebates to a minimum.

• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.

• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Perks, Rewards, Motivations

• The best hotel training opportunities produced independently by The Ritz-Carlton Melbourne and internationally recognized training programs by Marriott International.

• Access to Marriott’s award-winning Live Fully Rewards Program

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.

• Discounts on food & beverage across all our hotels.

• Recognition programs to keep you motivated.

• Wellbeing & mindfulness programs to ensure you stay healthy.

• Employee Assistance Program

• Dry cleaning or work clothes

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.