Assistance Venue Manager BTWN in Sydney, Australia

Additional Information

Job Number 24185464

Job Category Food and Beverage & Culinary

Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000VIEW ON MAP (https://www.google.com/maps?q=W%20Sydney%2C%2031%20Wheat%20Road%2C%20Sydney%2C%20New%20South%20Wales%2C%20Australia%2C%202000)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

NATURAL TALENT

Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney is now casting for an Assistant Restaurant Manager to lead our day-to-day restaurant operations. Reporting to the Restaurant Manager this is an integral role that invites you to be authentically you and showcase a high level of creative expertise and flair.

The Assistant Restaurant Manager’s primary responsibility will include successfully launching and establishing the restaurant concept alongside building a strong team of skilled talent, implementing high level of service standards, creating training plans to upskill the talent, and working closely with the restaurant manager and culinary team to curate exceptional dining experiences.

If you are passionate about curating diverse and authentic experiences for our guests, creating memories for a lifetime, and leading a team of fun-loving individuals who go above and beyond to deliver exceptional experiences to our guests then this exciting role is for you.

JOB SUMMARY

Plays a significant role in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards, and assists talent and hosts on the floor during peak meal periods. Strives to continually improve guest and talent satisfaction. Determines training needed to accomplish goals, then implements plan.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles talent questions and concerns.

• Monitors all talent to ensure performance expectations are met.

• Provides feedback to talent based on observation of service behaviors.

• Assists in supervising daily shift operations.

• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.

• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all talent have proper supplies, equipment and wardrobe.

• Communicates to Chef and Restaurant Manager any issues regarding beverage and food quality and service levels.

• Ensures compliance with all restaurant policies, standards, and procedures.

• Monitors alcohol beverage service in compliance with local laws.

• Manages to achieve or exceed budgeted goals.

• Performs all duties of restaurant talent and related departments as necessary.

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.

• Supervises talent levels to ensure that guest service, operational needs and financial objectives are met.

• Encourages talent to provide excellent customer service within guidelines.

• Handles guest problems and complaints, seeking assistance from supervisor as necessary.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Assists in the review of comment cards and guest satisfaction results with the talent.

• Meets and greets guests.

LIFE WITH THE WORKS

We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn’t work with a side of life. This is – Life. With the Works.

BENEFITS

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends

• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International

• Discounts on food & beverage across all our hotels

• Recognition programs to keep you motivated

• Wellbeing & mindfulness programs to ensure you stay healthy

• Employee Assistance Program

• ‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.