Customer Communications Executive

Customer Communications Executive (24000954)

Primary Location

: IRELAND

Other Locations

: UNITED KINGDOM-BELFAST-BELFAST, IRELAND-CO DUBLIN-DUBLIN, UNITED KINGDOM-CO LONDONDERRY-DERRY

Organization

: AXA Ireland

Contract Type

: Regular

Shift

: Day Job

Schedule

: Full-time 

Description

We’ve a new opportunity for Customer Communications Executive in our newly structured Communications, Brand & Marketing team.

We’re looking for a strong customer advocate, with excellent copywriting skills and an understanding of digital customer journeys, together with experience developing communications in a regulated industry with an appreciation for the CPC and Data Protection rules.

The Customer Communications Executive will support the Customer Marketing Lead in the delivery of a Customer Engagement Plan that builds deeper relationships with our customers and delivers improved customer trust, retention, increased online self-service and multiproduct holding.

Key responsibilities include 

• Draft and deliver on all requirements for customer communication working with stakeholders across the business to meet their requirements and ensuring robust sign off protocols and timelines are adhered to.
• Support the customer marketing lead in executing the Direct Sales campaign plan, developing new communications, implementing A/B tests, providing regular reports on the outcome of campaigns and testing new communications channels.
• Draft, build and deliver a customer newsletter and service emails that meet customer requirements for relevant, timely and useful information. 
• Ensure the content plan is agreed, signed off with key stakeholders and built to drive additional traffic to the website. 
• Ensure all newsletters and service communications are fully signed off and tested to deliver the best customer experience with trackable links to allow for robust reporting and analysis.

Qualifications

About the Person 

• 2+ years of experience in a role supporting customer needs
• Relevant Business qualification
• Customer obsessed with excellent copywriting skills, and an understanding of digital customer journeys
• Experience developing communications in a regulated industry with an appreciation for the CPC and Data Protection rules
• Ability to work cross functionally with multiple stakeholders. 
• Excellent attention to detail and a strong appreciation for process. 
• Good organisational and project management skills
• Excellent verbal and written communication skills
• Strong focus on the customer and the impact of communications across all stages of the customer journey
• Highly motivated, creative and business focused 
• Maintain an up to date knowledge of relevant legislation and other market factors
• Familiarity with content management systems.
• Experience using a bulk email tool such as Cheetahmail or Salesforce Marketing 
• Comfortable analysing data. 

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least 40% of your week away from home at one of our main office locations of Dublin, Derry or Belfast.

As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom. 

This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.

About AXA Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA – a leading global brand and one of the most innovative companies in our industry – onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.

What We Offer One of the best things about joining AXA is our rewards package. At AXA Ireland, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:

• Competitive salary with annual review
• Annual company & performance-based bonus
• Contributory pension scheme (up to 10% employer contributions)
• Life Assurance
• Generous annual leave plus Bank Holidays
• AXA employee discounts
• Education support and plenty of learning opportunities.

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance.

We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. 

AXA Ireland dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

Read Full Description