International Service Improvement Manager – Heathrow Worldwide Distribution Centre

Job title:

International Service Improvement Manager – Heathrow Worldwide Distribution Centre

Company

Royal Mail

Job description

Job reference number 315926International Service Improvement Manager – Heathrow Worldwide Distribution Centre
Competitive salaryCar allowance of £4200 or £3700 as cash via payroll each month (£308.33), Healthcare, and an annual bonus potential of 18% andgenerous annual leave offering of 27.5 days, plus bank holidays, increasing to 30 days after 10 years service
Permanent, Full timeHWDCImproving and maintaining the quality of international export and import products is crucial for revenue and growth plans at Royal Mail’s international business. This is a fantastic opportunity that focuses on utilizing available data to identify key performance gaps in our pipelines, establishing clarity on failure root causes, and engaging with stakeholders to drive performance improvement.This is a Hybrid working role with a requirement to attend our Heathrow Worldwide Distribution Centre, with some domestic travel in line with business needs.About the role

• Development of quality governance process for International import and export products including the ownership of an overall quality plan for International products .
• To identify root causes of operational failure across the import and export product pipeline and develop improvement actions using diagnostic data and operational knowledge.
• Working with Commercial stakeholders to prioritise the improvement actions that will have greatest impact on measured quality and commercial benefit.
• To formulate ang gain concurrence to improvement action plans, with the relevant stakeholders of pipeline segment performance
• To continually review the delivery and effectiveness of the agreed actions, identifying corrective actions and re-planning as appropriate to maintain focus on continual improvement.
• To build an effective working relationship with stakeholders responsible for pipeline segment performance, raising the awareness and understanding of the performance of international products and its impact on wider business performance.
• To report to the month international Pipeline Quality Review Meeting on the most recent measurement results, the agreed action plans resulting from that information, and the effectiveness of previously agreed and reviewed actions.

About you

• Thorough knowledge of International/ Inland Royal Mail pipelines, international mail & parcel products..
• Be politically aware and able to think strategically as there is high level contact and influencing of Senior Stakeholders both within Royal Mail and external organisations
• Process management Have a demonstrable success in performance and quality management with internal and external stakeholders/ Suppliers .Be able to assimilate complex data, perform data analysis and turn this into action and improvement plans.

Extra Benefits

• RMG Share Schemes – partnership and matching share offer
• Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers – there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
• Lifestyle benefits – You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
• Financial support – information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
• Your peace of mind with – Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
• Free & discounted RMG products – free keep safe & redirection, partner discounts
• Free stamps at Christmas

*Available only to perm employeesYour career in safe handsAt Royal Mail we value our people and we want our people to be proud to work for our businesses.We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.For more information on Royal Mail Group and our values please click here:Next StepsThe next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.For more information on Royal Mail Group and our values please click here:Closing Date: 12th October 2024. Please note, this advert may close early if the appropriate number of applications has been reached.#LI-POST #RMG #LIMRT #LI-Hybrid

Expected salary

Location

London

Job date

Tue, 08 Oct 2024 22:59:41 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.net) you saw this job posting.