Senior Technical Account Manager (Partner-Led), ES-APJC-ANZ in VIC, Australia

Description

As a Senior Partner-Led Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Partner team leading the success of Partner-Led Support enabling the building of applications and services on the AWS platform.

You work backwards from your Partner to define a support strategy, deliver expert advice on AWS services, deliver project and launch planning initiatives along with ongoing improvement of operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

Key job responsibilities

Every day will bring new and exciting challenges on the job while you:

• Build solutions, provide technical guidance and advocate for both partner & customer

• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity

• Develop trusting relationships with our partners, understanding their business needs and technical challenges

• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management

• Consult with a range of stakeholders from developers through to C-suite executives

• Collaborate with AWS Partner teams, Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

• With a bias for action, you’ll proactively find opportunities for our Partners to gain additional value from AWS

• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning

• Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise

• Solve a variety of problems across different customers as they migrate their workloads to the cloud

• Uplift Partner capabilities by running workshops, brown bag sessions, gamedays etc.

A day in the life

As a trusted advisor you’ll have a direct impact in helping our partners and their customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

Our Technical Account Managers get to influence some of the most iconic Technology Partners across ANZ. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here https://bit.ly/2AivWrM.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Experience with AWS services or other cloud offerings

• 7+ years Technology Partner experience (internal within the Partner or external managing the Partner) in technical engineering or architectural role.

• 7+ years experience in 3 or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc.

• Experience in internal enterprise or external customer-facing environment as a technical lead

Preferred Qualifications

• Advanced experience operating in a Partner or Channel environment

• Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions

• Experience applying technical or operational expertise to solve complex challenges

• Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)

• Experience building resilient, secure, cost effective and performant systems

• Experience in Technology operations or DevOps

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.