Front Desk Supervisor in Port Douglas, Australia

Job Number 24177328

Job Category Rooms & Guest Services Operations

Location Sheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Office Supervisor because together, we are better. Start your career at Sheraton, where you don’t just work – you belong.

Position Summary:

• Be the connecter and facilitator of collective power and supervise the front office team, supporting them with general operational tasks

• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations 

• Assist guests arriving and departing the hotel through the check in and departure process

• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements

• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings

• Take guest reservations and perform cash handling & credit card responsibilities

• Oversee service standards whilst identifying and implementing improvement initiatives

• Be a confident and welcoming supervisor, creating a community that empowers your team to grow and reach their potential

• Plan and execute team building activities for your team as together we are better.

About You:

• Experience with OPERA property management system or similar

• Relevant experience in a similar supervisory role

• Working rights in Australia

• Enthusiastic to escalate your career

• Self-motivated, driven and energized in a fast-paced environment

• Armed with smart solutions and a can-do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

• Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Sheraton Hotel is part of Marriott International’s Premium portfolio, which has committed to putting people first for 90+ years. Apply now!

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.