Communications Manager in Toronto, Ontario

Are you passionate about building compelling narratives and finding ways to share them? Do you enjoy bringing people together and building inclusive communities around focused goals? Do you want a chance to make a solid and immediate impact linked to our business results and better customer outcomes? If so, the Communications Manager role may be the right fit for you. The Communications Manager role supports our Global Marketing function, a best-in-class marketing and digital organization.

Reporting to the Director of Global Marketing Communications, this role plays a critical part in creating and disseminating communications to the Global Marketing team, helping them understand our Company strategy, the impact they are making, while driving engagement. The Communications Manager will partner across teams to develop content and provide communications support for general Global Marketing, Digital Customer Leadership, and AI initiatives so that Manulife understands how Global Marketing is driving our strategy. In addition, the Communications Manager will be responsible for working with Global Marketing team members and the Global Communications Team to curate success stories to leveraged internally and externally including across communications, digital, corporate materials and more.

This role will partner closely with the rest of the Colleague Communications team to ensure you are aligned on key campaigns to manage the distribution lists and help build editorial content via email, Teams, our Intranet, SharePoint Hub and TVs. In addition, this role will support global events (Town Halls, Lunch and Learns, etc.) as needed.

With a passion and experience in analytics, the Communications Manager will manage dashboard development, create campaign reports, manage Smartsheet, and glean key learnings and opportunities aligned to the Segment and Global Communications.

Key Accountabilities

• Support Global Marketing colleague campaigns with the development of Integrated Communications Plans and creative, and support the execution across internal channels (intranet, TVs, Teams, Events), ensuring consistent look and feel and that taxonomy and distribution lists are aligned to communication strategies (25%)

• Support Global Marketing colleague events (Town Halls, Fireside Chats, Lunch and Learns, etc.) with logistics support and day-to-day management. Assist in the development of compiling briefing books, decks, and metrics. (25%)

• Manage Global Marketing editorial content and calendars across all channels (Teams, MFCentral, email and TVs). Create and manage process for Global Marketing story collection. Regularly update and provide recommendations for Global Marketing key messages to advance Communications. (25%)

• Working with the Global Marketing Communications colleagues, manage analytics and benchmarks for internal channels (Teams, intranet, Events, SharePoint Hub, emails). Ensure campaign metric reports, survey analytics, and calendaring are kept up to date (using Excel, Outlook, Forms, and PowerPoint), create post-campaign reports, monthly and quarterly reporting for Global Marketing leadership. (15%)

• Provide support to other Global Function communications as appropriate. (10%)

• Build emails using Staff base. Create and maintain monthly distribution lists for email and Teams channels, targeted to clear audience distribution definitions, aligned to upcoming campaigns. (5%)

Job Requirement:

• 6+ years in communications.

• Experience in Marketing, Communications (Corporate or Agency).

• Core competencies include communications or account management, event management, and reporting.

• Experience at a financial institution a plus.

• Experience working across complex stakeholders and initiatives in a global matrixed environment.

• Experience with Microsoft Word, Teams, SharePoint, PowerPoint, Forms, and Excel skills.

• Self-directed, resourceful, and proactive, as well as creative, curious and open to innovative ideas and approaches.

• Exceptional organization and project management skills with the ability to juggle projects, prioritize and meet tight deadlines.

• Handle confidential information with professionalism.

• Team player, willing to help where needed across team and across functions.

• Self-directed, resourceful, and proactive, as well as creative, curious and open to innovative ideas and approaches.

• Work through complex issues with a sense of ownership, drive, and urgency. Ability to think big but dig into fine details.

• Demonstrate self-awareness, agility, flexibility, and embraces feedback.

• Strong data analytical skillset and curiosity, with familiarity with Adobe and PowerBI a plus.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] .

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$84,375.00 CAD – $151,875.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.