Duty Manager (Full-Time) in Mascot, Australia

Job Number 24162371

Job Category Rooms & Guest Services Operations

Location Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Beware of the Moxy Crew – Moxy is all about creating cool, energetic, communal spaces with a “Crew” who helps guests have some fun. Being a Moxy Crew Member means more than just hooking guests up with extra towels. We’re looking for people who: Always think outside the box; Live in the now and know what’s next; and have high energy and a fearless do-it-yourself attitude. Our cool places need personalities, not staff. Join the Moxy Crew as a duty manager today!

Are you up for this?

• Manage day-to-day operations and ensure the quality and standards of the hotel are met

• Assist our fun hunters arriving and departing the hotel through the check in and departure process

• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

• Supervise crew staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail

• Be a thoughtful and energetic leader by providing motivation and support to the team

• Handle general enquiries, engaging and serving our guests with a playful and thoughtful approach

• Be an expert on the hotel and the surrounding area, know it inside and out to enhance the experiences for our guests

• Build and strengthen relationships with existing fun hunters to provide guests with stays that are very much out of the ordinary, enabling future booking

• Set the vibe by planning and executing team building activities so our crew feel’s part of Moxy’s open and playful work environment

• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

About you:

• Experience with OPERA property management system or similar

• Relevant experience in a similar managerial role

• Working rights in Australia

• Enthusiastic to escalate your career

• Self-motivated, driven and energized in a fast-paced environment

• Armed with smart solutions and a can-do attitude

Our Perks:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Moxy Hotel’s is part of Marriott International’s Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now!

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.

Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We’re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what’s next, and have high energy and a do-it-yourself attitude.

If you’re someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.