Patient Selection Country Team Manager

Who We Are

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

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The Opportunity

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Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!

Mery Ships is seeking a Patient Selection Country Team Manager is responsible for providing support to the Global Patient Selection Team (GPST) and specifically managing the Patient Selection Country Teams made up of the Patient Selection Clinical Supervisor and the Patient Selection Logistics Supervisor, so that a steady flow of appropriately selected patients is provided to the hospital on each vessel.

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This is Hybrid role that will require frequent travel to on-site locations internationally.

How You’ll Contribute

• Manages one of the two patient selection country teams and supports the execution of the patient selection strategy both remotely and on the ground.

• Reviews incoming patient referrals including the patient referral email address, responding with compassion and sensitivity and keeping overview of all received patient referrals.

• Assists with keeping the Navigator team page up to date in regard to policies, procedures, and relevant information

• Supports Director of Patient Selection in planning and implementation of team training

• Leading desk research on new host nation

• Supports the Assessment phase in new host countries, 4-6 weeks in the host nation

• Responsible for delivering on Assessment report with the Country Team

• Responsible for writing the Patient Selection Country Strategy, including communication strategy, in alignment with the overall Patient Selection Strategy together with the Director of Patient Selection and the Country Team

• Responsible for executing and delivering on the Patient Selection Country Team for the host nation with the Country Team

• Reviews patients using the Patient Referral Technology

• Traveling with the team for the Field Consultation Days, approximately 6 weeks in the host nation

• Responsible for successful handover of the patients, as well as the logistics, including patient transportation and documentation in a handover report

• Recruitment of Patient Selection Nurses and other team members for the country teams, including remote support for the Patient Registrars

• Part of the Global Patient Selection training week, 1 week per year in one of the host nations

• Other duties as assigned

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  The Ideal Candidate

• Supportive of Mercy Ships mission and vision, and committed to its core values.

• Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability

• Must ascribe to the Mercy Ships Statement of Faith and Code of Conduct.

• Able to live in and contribute to community life, requiring stable and healthy interpersonal skills

• Strong Christian commitment as evidenced by life and character.

• Excellent understanding of African cultures, specifically West African cultures

• Frequent travel between Mercy Ships locations and host nations (approximately 9 months per year depending on Mercy Ships planned activities)

• Strong leadership skills

• Strong remote team working skills

• Emotionally intelligent, relational, and authentic.

• Be an independent thinker as well as a team player

• Strong administrative skills

• Willingness to grow in competence in the use of patient referral technology

• Represent Mercy Ships and be able to speak in public

• Excellent verbal and written communication skills

• Excellent organizational, administrative and time management skills

• Possesses initiative, good judgement, and the ability to analyze and solve problems

• Possess a strong customer service mindset including attitude and approach

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  Education & Experience

• Successful completion of Mercy Ships Entry Training will be required within the first year.

• 3 years cross-cultural experience working in developing nations and managing projects in the field, preferably with Mercy Ships.

• 1-year experience with Mercy Ships surgical programs is required, preferably with experience or at least exposure to patient selection

• Healthcare background required working within the surgical discipline as a nurse, physical therapist, doctor, or related profession

• Bachelor or Master’s Degree in a related discipline preferred

• Participation in Global Patient Selection training where appropriate

• French language skills strongly preferred (International B2 level or equivalent)

• Does have or willing to obtain an International Driving permit – ability to drive a manual (standard) vehicle preferred

• Proficient with Microsoft Programs, including Word, Excel, Teams, One Note, SharePoint

• Available for at least 5 hours of the day in GMT+1 time zone

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This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get-involved/volunteer/

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**Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.