Senior Service Designer

Position Summary

At Bentley Systems, we deliver solutions for complex engineering projects. Our users are the ones designing, building, and operating the world’s infrastructure. It requires us to know their needs very well, and this is where UX and Service Design play a critical role. As a Senior Service designer in the Industry Solutions team, you will play a lead role in shaping Bentley’s solution initiatives through the customer’s lens. Responsible for choreographing processes, technologies, and interactions, driving the delivery of holistic human-centered services. We are building a versatile team with complementary strengths in system thinking, simplifying complexity, and facilitating collaborative creativity. Your work will support the productivity of infrastructure Project Managers, Engineers, and Architects all over the world. You will contribute to creating delightful experiences across all interactions our users have with Bentley.

 We will rely on you for the following:

• Communicate with both internal and external stakeholders to understand requirements and manage the scope in a fast-paced, collaborative environment.
• Conduct evaluative research and analysis, using both quantitative and qualitative methods.
• Be accountable for planning and leading workshops with teams and stakeholders.
• Work strategically on end-to-end services to deliver improved innovations and improvements.
• Build frameworks such as: Experience mapping, cross-functional collaboration activities, vision storyboards, service blueprints, etc.
• Definition of all unmet needs and defining how we can meet those needs.
• Demonstrate artistry and excellence in the communication of ideas across organizational boundaries
• Distill complex ideas so that others can quickly comprehend them.
• Build interactive prototypes, service blueprints, and/or storyboards to test ideas and communicate them internally and externally.
• Iterate quickly and explore multiple solutions for a given problem.
• Ensure that designs are consistent with our design system and contribute the designs to the design system.
• Mentor junior UX colleagues.

What You Bring to The Team:

• Background in designing services for multiple user groups with a range of stakeholders.
• Experience in advocating for people and user needs in all aspects of design work; experience of user-centered design and service design
• Demonstrable track record of making effective decisions using user research and data, to improve a service, reduce complexity and generate new ideas.
• Experience in explaining design ideas and concepts in a way that other people understand, including visualizing, sketching, and prototyping.
• Ability to reflect critically and ask difficult questions; thinking holistically about the big picture while working out details and being able to appreciate and articulate the broader implications of a thing.
• Familiarity with infrastructure design and engineering workflows.

What would make you stand out:

• Experience designing CAD-based applications and complex 3D user interfaces.
• Familiarity with technical constraints as they apply to designing for different platforms.
• Degree in Human-Computer Interaction, Computer Science, User Experience, or related field.
• Experience with supporting and contributing to design systems.
• Experience with Figma

What We Offer:

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diversely international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

About Bentley Systems:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

www.bentley.com

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

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