Service Manager in Mt.Isa, Australia

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem’s focus is to be the leading global provider of efficient and sustainable water technologies. We listen, learn, and adapt to local environments, working in partnership with our customers and communities to ‘Solve Water’.

The Service Manager based at Mount Issa plays an important role contributing to supporting the overall success of the team as we continue to build a progressive and inclusive organisation to solve some of the world’s water challenges. The Service Manager will lead the team to deliver Xylem’s promise of quality, customer satisfaction, and service excellence.

About the Role:

• Providing strong leadership to motivated branch service staff

• Achieve targets, develop and maximise growth opportunities for Xylem products and services in select markets

• Deliver on ANZ strategic business plans to exceed budgeted growth targets

• Maintain the facility in line with Xylem policies, procedures, and compliance, including EHS requirements.

• Responsible for the region’s profit and loss, revenue, and cost budgets

• Assist the area sales team in the process of selecting, configuring, pricing, and quote to maintain Xylem as a market leader in the water industry

• Product support to local region ensuring all technical issues is followed up and resolved

• Assist in the development and implementation of service training strategy and material to ensure employees have the required skill set to perform repairs and maintenance

• Produce monthly reports on business performance

• Other duties as required/determined to support the efficient functionality of the branch

About You:

• Prior experience as a Service Manager

• Tertiary or Trade qualification in the field of Engineering or Construction (Highly desirable)

• Great Written and Verbal communication skills

• Strong stakeholder management and ability to influence change

Apply now to become part of a loyal, hardworking team and join us on our journey to solve water!

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.