Sr. Implementation Engineer (Remote)

Date Posted:

2024-08-15

Country:

United States of America

Location:

HOK99: Field Office – OK Remote Location, Remote City, OK, 73101 USA

Position Role Type:

Remote

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Collins Aerospace is seeking a Senior Implementation Engineer to join our Airports Team reporting to Head of System Delivery located in Tulsa, Oklahoma. If you are an enthusiastic team player and a results-driven individual with excellent communication skills and a strong focus on customer service, we are looking for you! A large part of your work, you will be working independently with minimal supervision, performing and supporting mission-critical deployment work remotely or at customer sites. You will be deploying a full spectrum of Collins Aerospace Airports common use systems and products — at some of the worlds’ most prestigious airports within the South America Region and North America.

What You Will Do

• Install, update, and test new and existing airline and airport applications, configure common use workstations and peripherals. Install third party software products and integrate them into Collins Aerospace Airports common use and system integration products.
• Participate in deployment activities required for airports in LAC (and in other regions If needed) – Travel to customer sites, perform site surveys, interface with local technical personnel, and perform installation activities. Also assist in other critical projects at other airports within North America region and travel to other sites if and when necessary.
• Conduct technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
• Adhere to installation instructions and guidelines and use industry best practices in order to deliver the best quality service. Use the appropriate tools and equipment to perform the installation, intervention, and problem solutions in accordance with System Delivery guidelines and instructions where provided.
• Follow established policies and procedures in analyzing situations or data from which answers can be readily obtained.
• Provide best practices for day to day operations, performance analysis, tuning and capacity planning for products deployed and suggest and implement performance improvements when necessary.
• Proactively detect problems, report and escalate the problems to next level of support when they can’t be resolved in timely manner. Interface with on-site maintenance personnel, provide 3rd level supports where needed in order to meet the Service Level Agreements (SLA).
• Frequently interact with customers and coordinate with Airlines and Airport Authorities at airports regarding technical requirements, configurations and testing of airline and airport applications. Commission and hand over systems components and enhancements to customer representatives. Assist in design reviews and procurement
• Involves in all aspects of intra-Airports technical discussions involving technical problems at sites.
• Closely liaisons with the project management organization, account management, customer support and sales team for technical exchange of information and planning of operations.
• Responsible for all projects to deploy Airport systems software, and where required, provides technical direction, supports and supervisions to junior engineers.
• Maintain knowledge of existing and future products and requirements and industry trends within Airports domain.
• Works with 1st and 2nd level technical support and development teams and other cross departments to assist resolving engineering issues/problems. Actively addresses performance issues and risks.
• Travel will be based on contract award volume. Travel can be expected upwards of 75% travel load, mostly in North and South Americas regions.
• Due to the travel locations you must have current passport or have passport renewal in process.

Qualifications You Must Have

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience
• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position
• 2 years of hands on experience in implementation and troubleshooting of enterprise networks
• Experience administration/troubleshooting of Microsoft Windows Server 2012 and higher and Windows 10 Operating System in both virtual and physical environments.
• 3 years experience as a systems engineer or support engineer with experience being onsite supporting customers on day to day operations

Qualifications We Prefer

• Experience in TCP/IP, Layer 2 and 3 switching/routing, Cisco IOS, IP address provisioning, VLAN allocation and management, LAN and WAN environments, HSRP, DNS, DHCP
• Minimum 2 years of experience in the installation, configuration of Cisco routers, ASA, PIX, VPN
• Minimum 2 years of experience in Virtualization technologies such as VMware and its suite of virtualization products and tools such as vSphere, vCenter, vMotion, vShield, vMware workstation, vMWare Player, including the planning, deployment, configuration and administration of host systems and virtual machines.

What We Offer

Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance 
• Three weeks of vacation for newly hired employees 
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option 
• Tuition reimbursement program 
• Student Loan Repayment Program 
• Life insurance and disability coverage 
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 
• Birth, adoption, parental leave benefits 
• Ovia Health, fertility, and family planning 
• Adoption Assistance 
• Autism Benefit 
• Employee Assistance Plan, including up to 10 free counseling sessions 
• Healthy You Incentives, wellness rewards program 
• Doctor on Demand, virtual doctor visits 
• Bright Horizons, child and elder care services 
• Teladoc Medical Experts, second opinion program 
•  And more! 

Learn More & Apply Now!

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications:

• Be on a career break of one or more year at time of application
• Have prior experience in functional area of interest
• Have interest in returning in either a full-time or part-time position

Connected Aviation Solutions:

Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

• Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

• Position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other — propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 77,000 USD – 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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